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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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My phone shows me "error - update failed"

Forum Legend
Message 81 of 88
931 Views
Message 81 of 88

Re: Can i update my z2 android version when my device is rooted?

Hello

 

Rooting won't affect the updating process. But sometime the OTA update process fails on its own ( if the memory is low, battery is low , etc etc)

But there are chances that the updating process might result in loss of root access ( only if the update's size if big enough, and it has all the "system" files in it.)

 

I'd suggest you update it through PC Companion because then you will have to download just once and you can install / reinstall any number of times without having to download something again.

 

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Moderator
Message 82 of 88
903 Views
Message 82 of 88

Re: Can i update my z2 android version when my device is rooted?

@Khols You already got your answer where you posted in the first time.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 83 of 88
915 Views
Message 83 of 88

update failure: can't verify

the latest system update version:23.4.A.1.200
376.4MB
after download,it can't be verify
disappointed!

mobile: sony xperia z2 dual
Sony Xperia Support
Message 84 of 88
909 Views
Message 84 of 88

Re: update failure: can't verify

Hi yyyx,

 

Welcome to the community

 

That is really unfortunate, I am sorry to hear this. However you should be able to perform this update via a PC or Mac computer instead if the OTA update is not working.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 85 of 88
705 Views
Message 85 of 88

Re: My phone shows me "error - update failed"

Know something this phone is ok but for doing updates its a pain  Why do you need a computer for pc companion and it still don't work with that? I tried just pressing system then refresh and that does nothing so I'm in that 3 shop later.me off again I mean whars the point of them if they won't help ya? I guess it's because they want their wages!

One time poster
Message 86 of 88
693 Views
Message 86 of 88

Re: My phone shows me "error - update failed" Sony Xperia Z2

Pleas help me my sony xperia Z2 couldn't Verify lollipop........

One time poster
Message 87 of 88
628 Views
Message 87 of 88

Re: update failure: can't verify

I have a same problem, when i running the software update for my Xperia Z1 without using 

PCC Software. Please help me to solve this problem. This messege is esspecially to Mr.Xperia support. This matter takes my time, my energy and pointed that SONY not care enough about their customers statisfy....

Rookie
Message 88 of 88
574 Views
Message 88 of 88

Re: My phone shows me "error - update failed"

Hi..I have sony xperia m4.. What about error could not verify the system update