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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

My Xperia z5 stopped working !!

Message 1 of 11
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Message 1 of 11

My Xperia z5 stopped working !!

Spoiler
 

Hello...

my Xperia Z5 stopped working and i dont why. The notification light is turning on and off with red light. I tried to do anything, but nothing happend. Only i tried to press the power button and the volume button and the device viborated three times. Can somebody help me?

regards

Nawaf

10 REPLIES 10
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Message 2 of 11
390 Views
Message 2 of 11

Re: My Xperia z5 stopped working !!

charge your phone using the wallmount adapter. (2-3 hours)

 

if you can connect to PC try to perform software repair using Xperia Companion


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Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Rookie
Message 3 of 11
387 Views
Message 3 of 11

Re: My Xperia z5 stopped working !!

When my screen stays blank and the notification light blinks, I usually press (and hold) the yellow off button under the dust cover.

 

(handy to carry a paperclip, as most pens/pencils can't reach it)

Message 4 of 11
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Message 4 of 11

Re: My Xperia z5 stopped working !!

Actually i discoverred that the phone is working but the screen is not working 😭😭

Message 5 of 11
380 Views
Message 5 of 11

Re: My Xperia z5 stopped working !!

What do you mean by the yellow button

Rookie
Message 6 of 11
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Message 6 of 11

Re: My Xperia z5 stopped working !!

Message 7 of 11
363 Views
Message 7 of 11

Re: My Xperia z5 stopped working !!

I will try it tomorrow Nd i will inform you. Thank you

Message 8 of 11
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Message 8 of 11

Where can i fix my phone in Tokyo

hello...

 

i dont know what happen to my Xperia Z5. The phone is working but screen is not. I tried everything. And i am in a small villiage in Indonisia, but after two days i will go to Tokyo. So does anybody knows where can i fix my phone in Tokyo ( i mean where can i find sony company that fixs sony phones)

 

regards

Sony Xperia Support
Message 9 of 11
365 Views
Message 9 of 11

Re: Where can i fix my phone in Tokyo

Hi @Nawaf_Al-Hindi,

 

You will generally have to have your device repaired in the country that it originated from. You can find local support teams here: http://www.sonymobile.com/global-en/support/contact-us/contact-info/


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 10 of 11
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Message 10 of 11

Re: Where can i fix my phone in Tokyo

image.jpgThank for tour respond. But when i wanted to choose a country, i didnt find japan Slightly frowning Face what shoud i choose? ( i am saudi, and i bought my phone from Saudi Arabia)