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If you can't find the answer to your question there please post it here and let the community help you.

My Xperia Z doesn't receive any update

Apprentice
Message 1 of 26
915 Views
Message 1 of 26

My Xperia Z doesn't receive any update

Hello everyone I'm from Sri Lanka and I bought my Xperia device a month ago. and I'm still on 4.1.2... my friends who have xperia Z devices received so many updates.. even sony released 4.2 for xperia Z long time ago. but I don't receive anything. PC companion says I'm upto date and so does my phone. I bought this from a local dealer and I'm still with 11 months warranty. please help.
25 REPLIES 25
Emperor
Message 2 of 26
913 Views
Message 2 of 26

Re: My Xperia Z doesn't receive any update

Either your friends bought their Xperia Zs from a different country/region 

 

or 

 

They manually updated their phones 

 

 

http://www.sonymobile.com/global-en/software/phones/xperia-z/

 

Latest available software

 

You may already have the latest software, depending on the date of purchase. Software updates are released at different times depending on operator and/or country. Therefore, we cannot give you an exact date for when a specific update will be available for your device.

 

Android version: Google Android 4.2 (Jelly Bean)

Latest available software: 10.3.1.A.2.67

Release started: 2013-09-23

To find your device’s current software version: 
Settings > About phone > Build number / version




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 26
907 Views
Message 3 of 26

Re: My Xperia Z doesn't receive any update

I think this phone is from Indonesia.. Did sony release the update for that country?
Emperor
Message 4 of 26
904 Views
Message 4 of 26

Re: My Xperia Z doesn't receive any update

If neither SUS nor PCC show any available update then it hasn't 

 

Update Service (SUS)

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 5 of 26
903 Views
Message 5 of 26

Re: My Xperia Z doesn't receive any update

If you can not wait 

 

How to manually update, downgrade, root 2013 Xperias

 

http://talk.sonymobile.com/thread/124152




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 6 of 26
880 Views
Message 6 of 26

Re: My Xperia Z doesn't receive any update

PC companion and SUS says I'm upto date.. Slightly frowning Face as far as I know updating it manually voids the warranty.. isn't it? I'm still with 11 months warranty.. is there anything else to update my device without voiding the warranty?. I might be the only xperia z user running 4.1.2. :@
Emperor
Message 7 of 26
861 Views
Message 7 of 26

Re: My Xperia Z doesn't receive any update

It doesn't void your warranty, it COULD void your warranty. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sam
Sony Xperia Support
Message 8 of 26
842 Views
Message 8 of 26

Re: My Xperia Z doesn't receive any update

I am sorry for the delay; however the process for updating the phones can be quite complicated. If you would like to know more about what is involved with this process so you may have an understanding of the cause for any delay, please check the below link:

 

http://developer.sonymobile.com/2013/07/25/explaining-the-software-upgrade-process-and-its-improveme...

 

 


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Highlighted
Message 9 of 26
827 Views
Message 9 of 26

Re: My Xperia Z doesn't receive any update

thats a joke tbh, no way it should take that long. Likely hood is that youre never getting it.

Apprentice
Message 10 of 26
817 Views
Message 10 of 26

Re: My Xperia Z doesn't receive any update

yah I'm beginning to worry because I got no update but xperia lounge app since I bought this. getting tired of this. I know there is no way to take this long for me to get the update. that's what I'm worrying about. is this a normal thing or should I take an action for this soon? thanks for your responses.. help me to solve this. Sam is there anything else you have to say about this?