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My Xperia Miro restarts during normal voice calls

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oen
Visitor
Message 1 of 6
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Message 1 of 6

My Xperia Miro restarts during normal voice calls

The last few weeks my Miro suddenly restarts during voice calls.  I've not downloaded any apps (yet), and did update the software with the Sony PC Companion.  I've seen a few old posts with the same problem, but no real solution(s).

Can't Sony help?

5 REPLIES 5
Moderator
Message 2 of 6
430 Views
Message 2 of 6

Re: My Xperia Miro restarts during normal voice calls

Does the same happen in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008



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Master
Message 3 of 6
419 Views
Message 3 of 6

Re: My Xperia Miro restarts during normal voice calls

If the problem would persists in safe mode I suggest that you first of all try with another SIM card in your phone. 

 

If you still experience the same behavior I suggest that you try to reinstall the latest software using Update Service: 

 

http://www.sonymobile.com/global-en/tools/update-service/

 

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

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oen
Visitor
Message 4 of 6
403 Views
Message 4 of 6

Re: My Xperia Miro restarts during normal voice calls

I just have 1 sim card, as most people do, I guess.

 

Also, I can not do anything with the Sony PC companion program.  It just won't recognise my phone anymore.

My contacts have been lost in the mean time and I can not synchronise my contacts nor calendar from GMail or Outlook.

 

I've already uninstalled the PCCprogram, reinstalled it and the result stays the same: no connection.

 

By the way, apparently the back-up feature in PCC doesn't work for any Miro, as you could have known - refer to the link you've given me and read it: http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Master
Message 5 of 6
392 Views
Message 5 of 6

Re: My Xperia Miro restarts during normal voice calls

Hi, 

 

Perhaps you can get a new SIM card from your service provider. 

 

Did you try safe mode and/or Update service as susggested above? 

 

Do you still experience the same behavior? 

 

Regarding the back up and restore, further down in the link I send you, it says that you can use 3rd party back up application such as My backup to backup your phone if it's not supported by PCC or the inbuilt application: 

 

https://play.google.com/store/apps/details?id=com.rerware.android.MyBackup

 

Hope it will help, keep us updated! 

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Apprentice
Message 6 of 6
293 Views
Message 6 of 6

Re: My Xperia Miro restarts during normal voice calls

hi i also have same problem with my xperia miro mobile,,im often do software update but problem not fixed.