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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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My Sony Xperia Z2 6502 is not working!

Rookie
Message 1 of 6
332 Views
Message 1 of 6

My Sony Xperia Z2 6502 is not working!

Hi all,
I root Xperia Z2 6502 , then message appears telling me to update system, after updating, my mobile shutdown and can't turn on again (when pressing power button nothing happened, and the same when pressing power button with volume up or down).
Please help me to solve this problem.

5 REPLIES 5
Genius
Message 2 of 6
314 Views
Message 2 of 6

Re: My Sony Xperia Z2 6502 is not working!

Hi @orfan

 

Please, connect your device to a wall charger and then press and hold power and volume up for more than 10 seconds. Let it charge for 2 to 3 hours, even if it doesn't seem to be charging. If you press the 3 buttons Power, Volume down and Volume up for about 8 seconds and then release them, does the Sony logo appear? Keep us updated please.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Emperor
Message 3 of 6
309 Views
Message 3 of 6

Re: My Sony Xperia Z2 6502 is not working!

@orfan

 

After charging the phone for 2-3 hours > repair the phone with PCC 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 4 of 6
286 Views
Message 4 of 6

Re: My Sony Xperia Z2 6502 is not working!

Thank you for your reply;

I connected it to a charger and then pressed and hold power and volume up for more than 10 seconds, and charged for 3 hours. Then I pressed the 3 buttons Power, Volume down and Volume up for about 8 seconds and then released them, but nothing happened and the Sony logo didn't appear.

Rookie
Message 5 of 6
248 Views
Message 5 of 6

Re: My Sony Xperia Z2 6502 is not working!

I connected it to a charger and then pressed and hold power and volume up for more than 10 seconds, and charged for 3 hours. Then I pressed the 3 buttons Power, Volume down and Volume up for about 8 seconds and then released them, but nothing happened and the Sony logo didn't appear !!

Highlighted
Emperor
Message 6 of 6
209 Views
Message 6 of 6

Re: My Sony Xperia Z2 6502 is not working!

@orfan

 

You have to contact your Local support




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)