account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Locate my device

Highlighted
One time poster
Message 1 of 5
451 Views
Message 1 of 5

Locate my device

iam in Tanzania i currently lost my Z2 but when i enter the sony.mobile web to loacate it it jus says they cant locate it and when they do they will send an email but no email no nothing its been 3days now. am really dissapointed with sony for this i guess i should go back to iphone its safer.

4 REPLIES 4
Forum Legend
Message 2 of 5
439 Views
Message 2 of 5

Re: Locate my device

For this feature to work you need to have GPS and mobile data switched on - If one has been turned off or wasn't turned on or your SIM card has been removed then this feature will also cease to work

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Moderator
Message 3 of 5
435 Views
Message 3 of 5

Re: Locate my device

You should get in touch with xperia care,this has been reported by more users:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

One time poster
Message 4 of 5
392 Views
Message 4 of 5

Re: Locate my device

Hi

 

I seem to have a similar problem mentioned by others. I activated myXperia locate services, ogged, checked stamina off, mobile data one, etc. but cannot find my device. Is this service available in South Africa?

 

Thank you

Vagiq

Message 5 of 5
313 Views
Message 5 of 5

Re: Locate my device

I suggest you search the internet via Google to see if there is a way to locate your phone.