account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Did you mean: 

LiveView Firmware Update Failure MN800

Message 1 of 2
Message 1 of 2

LiveView Firmware Update Failure MN800

Hi all,

I have a liveview that was working well out of the box, but then when I updated the firmware it's now non-functional and stuck on a blank screen (see below). I'm able to power-cycle it via holding down the upper-left button, but it just goes back into this "blank" mode after the splash-screen.

I've tried everything. Using Sony PC Companion, Sony Update Service, re-installing, repairing, updating. It always produces the same result.

One peculiar thing: The "Sony PC Companion" produces an error "PC Companion must be updated" but then it says "No later version found."

Is there anything I can do to revert this thing back to the original firmware? Or hard-reset?

Thanks in advance,

Sasha in SF

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: LiveView Firmware Update Failure MN800

Unfortunately I think that your LiveView needs to be looked at a repair center. Contact your local support team for more info about repair centers.