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Just realized my month old z1 is bent

Adviser
Message 121 of 160
945 Views
One time poster
Message 122 of 160
928 Views
Message 122 of 160

Re: Just realized my month old z1 is bent

Hi. I live in Denmark. This morning my Z1 was bend too. Just sent it to repair. Hoping that sony will see this as a big problem.

Enthusiast
Message 123 of 160
918 Views
Message 123 of 160

Re: Just realized my month old z1 is bent


@Aedranir wrote:

You can find more and more of this online:

http://www.xperiaguide.com/2013/11/17/xperia-z1-screen-and-body-bent-appears/
http://www.xperiablog.net/2014/01/13/bent-xperia-z1-handsets-reported-by-some-users/
http://www.phonearena.com/news/Xperia-Z1-frame-bending-for-no-reason-claim-users_id51383


And here..

 

http://forum.xda-developers.com/showthread.php?t=2621668

 

That Xperiablog comments list is useful again too, even more cases there...one reported/suspected the lens add on but my assumption would be the same route cause - frame design.

 

There are posts floating in many corners of the web.

Adviser
Message 124 of 160
903 Views
Message 124 of 160

Re: Just realized my month old z1 is bent

I wrote two emails to Sony, no response. I think they're sick of me. I hope savings they made on fixing and replacing phones are worth company's good name.

Still waiting for my phone.

Enthusiast
Message 125 of 160
899 Views
Message 125 of 160

Re: Just realized my month old z1 is bent


@Aedranir wrote:

I wrote two emails to Sony, no response. I think they're sick of me. I hope savings they made on fixing and replacing phones are worth company's good name.

Still waiting for my phone.


Personally I called each time, as emails are easy to dismiss. However I suspect they were fed up of me calling and also embarassed about the speed/efficiency of their repairer.

Visitor
Message 126 of 160
823 Views
Message 126 of 160

Re: Just realized my month old z1 is bent

Its happened to me too....phone is 8 weeks old and in perfect condition....NEVER goes in my pocket!

and mine definitely happened overnight on charge on a cool flat side table...when I woke up I instantly noticed

the bend, never heard about this until I went online and it seems to be everywhere and the bend always seems to be 

in the same place. Contacting Sony tomorrow ......ill let you know what happens.

Adviser
Message 127 of 160
797 Views
Message 127 of 160

Re: Just realized my month old z1 is bent

Got my phone back today. This is a quote from papers that came with phone:

"Damage beyond repair
Drop/Crush Damage - not always inentifiable from external inspection"

Second opinion:

"I have carried out an inspection on Sony handset C6903 IMEI: XXX and found that there has been damage to the casing (frame bent)

This is not covered by the manufacturer's warranty and is therefore BER or chargeable Repair"

Good joke. Frame is bent, we'll not fix it. Not covered by warranty. That's all.

Adviser
Message 128 of 160
789 Views
Message 128 of 160

Re: Just realized my month old z1 is bent

For all non-believers photos:

http://imgur.com/a/LGMIr

Enthusiast
Message 129 of 160
746 Views
Message 129 of 160

Re: Just realized my month old z1 is bent


@Aedranir wrote:

Got my phone back today. This is a quote from papers that came with phone:

"Damage beyond repair
Drop/Crush Damage - not always inentifiable from external inspection"

Second opinion:

"I have carried out an inspection on Sony handset C6903 IMEI: XXX and found that there has been damage to the casing (frame bent)

This is not covered by the manufacturer's warranty and is therefore BER or chargeable Repair"

Good joke. Frame is bent, we'll not fix it. Not covered by warranty. That's all.


 

Unfortunately that is EXACTLY what I expected from the third party.

 

They were never going to stress test the frame to say whether it is fit for purpose, all they have done is spotted the frame is broken and stated as a result 'out of warranty' without determining the root cause. What a joke.

 

My retailer contacted me today (good option to pursue) contacted me today after I wrote them a letter of complaint a few weeks ago, they were keen to progress and continue dialogue with Sony. Obviously stated that now resolved but not due to Sony taking the fault in their hands (but rather the goodwill gesture to the crazy delays).

Adviser
Message 130 of 160
724 Views
Message 130 of 160

Re: Just realized my month old z1 is bent

I'm waiting for a response from three mobile.