Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2013-04-24 09:15 PM
Try and update to latest software and computer says Java required.
Download latest Jave and install (W7 64 bit operating system)
Retry and update software and guess what.... latest Java required.
Sony sort out this mess.
2013-04-24 09:23 PM
First uninstall pc companion and reinstall it disabling your antivirus and firewall
If that doesnt work use sony update srvice
2013-04-26 05:35 AM
I would assume you are updating via the web. In this case please try updating using these steps instead:
To repair the phone software
1. Install PC Companion on a Windows PC from Support
2. Turn on the phone, and connect it to the PC using a USB cable.
3. In PC Companion, under Support Zone and click Start.
4. Under Phone Software Update, click Start.
5. Follow the on-screen instructions.
What are your thoughts about this forum? Let us know by doing this short survey.
2015-06-05 05:50 AM