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2015-10-23 10:14 AM
Whilst as stated, in the EU legal redress for faulty goods lies with the retailer rather than the manufacturer, nevertheless most (all?) manufacturers give some form of warranty
Howver a quick search does throw up some interesting anomalies, for example:
And Sony? Well their web-site clealy states that there is a pan-EU warranty, so why wouldn't their service centres help you - I can't say, unless the retailer you bought from was non-EU
2015-10-29 04:26 AM
You don't have to convince use, this is a user based forum, you have to address this with whomever sold the phone to you.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2015-10-31 12:29 AM
But on the other hand... when I called polish SC and asked whether they will service Z3 from Sweden they said they do as long as I will have a proof of purchase with date and IMEI clearly stated on that document.
2015-11-02 03:43 PM
Your contract exists with the seller, not the manufcturer. If you have a fault with the device then you should take it up with Amazon.
There is nothing particulalry unusual about the scenario you highighted. The only manufacturer of elecronics I know of who have a value proposition based around face to face customer service are Apple. But they sell most of their stock themselves and also ceased offering an interenational warranty on iPhones and iPads a few years ago.