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2015-09-11 03:50 PM
I live in Spain.
In June I bought a wonderful mobile phone from an international brand called Sony , the device is a Z1 Compact and I bought it from an international shop called Amazon.
The phone came from Germany, but who cares?. Internationally recognized enterprises all over.
The phone got the glass broken without any crash and the display is not working.
Since the device is in Ireland with my daughter now, I simply am in a no man´s land. Irish Sony says Spanish Sony and Spanish Sony says Irish Sony.
As a client I feel completely unatended, and my opinnions about Sony are not very nice, since I cannot understand where lies the problem.
I have paid for a Original Sony device in a legal seller, I have my bill, and I have no practical solution. Irish Sony wants me to send the phone to Spain to be attended. But how can we accept this non sense?.
Take good note!
2015-09-11 06:17 PM
I'm sorry to hear this but indeed there's no international warranty, you will have to send your phone to the original country you purchased the phone, contact Sony directly.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2015-09-11 10:00 PM
If you bought it from Amazon try to contact with them. Under EU laws shop is responsible for the product for two years from the date of the purchase. Let them handle service procedure for you.
2015-09-12 09:34 AM
That the first i heard about Sony warranty not been international and it came as a surprise .
My last Phone was a Nokia bought on Amazon but came from Hungary had a problem with it took it to local Nokia Centre in Uk phone sent off and was replaced with new one under the European Warranty no problem
2015-09-14 09:24 AM
Sorry to hear about your phone.
As already mentioned, i'm afraid we don't have international warranty. The warranty is valid in the country/region where the phone was originally sold.
But if the phone was originally sold in Germany it does have warranty in both Spain and Ireland as all 3 countries are members of the EEA (European Economic Area).
If your daughter has any issues with the warranty, please ask her to contact the local support team in Ireland.
She can also refer to the warranty terms here: http://www-support-downloads.sonymobile.com/common/warranty_phones_DE_24_4.pdf (scroll down for english and check page 10 on the english part).
2015-09-19 01:37 PM
Hi. Thanks a lot for the replies.
As I already said, i have already tried both Irish and Spanish Services and both pushed me back to the other (might be they do not know their compromise?).
The fellow who commented about Amazon was totally right. They are ready to accept the phone as it is and without any question. They will give my money back and keep the unit. (or serve it for dinner, I hope to a Sony Service).
Do not worry Sony, you will not have any other angry client because I will not buy any other of your devices.
2015-10-21 07:40 AM
Burt63: Yes, this is the only way how to deal with SONY - go somewhere else. I wish I had discovered this formu before I bought mine