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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Incoming call problems with audio

Visitor
Message 1 of 5
1,021 Views
Message 1 of 5

Incoming call problems with audio

Hi all!

 

My phone started to have a strange problem a few weeks ago: when I get an income call, I can answer and talk but not listen to the other person. However, if I use the hands-free option I can speak and hear perfectly the call (losing privacy on the way).

 

I have tried restarting factory configuration, and for sure I have not thrown water on the phone. Nothing has worked as of today. All the other phone apps work perfectly.

 

Any ideas?

 

Thanks in advance!

4 REPLIES 4
Emperor
Message 2 of 5
1,018 Views
Message 2 of 5

Re: Incoming call problems with audio

You can test your phone with "Service Menu" 

 

http://talk.sonymobile.com/t5/Xperia-arc-Xperia-arc-S/Service-Menu/m-p/103180/highlight/true#M10600

 

 

or with Xperia Diagnostics

 

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 3 of 5
1,017 Views
Message 3 of 5

Re: Incoming call problems with audio

If PCC doesn't work 

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

 

 

Then you have to contact your local Xperia Care

 

http://support.sonymobile.com/global-en/contactUs/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 4 of 5
1,003 Views
Message 4 of 5

Re: Incoming call problems with audio

Thanks for the advice! Will tell you how it goes.

Phy
Forum Legend
Message 5 of 5
997 Views
Message 5 of 5

Re: Incoming call problems with audio

What if you boot on safe mode, do you experience the same issue?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008