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ITIn-call volume suddenly very low

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Apprentice
Message 1 of 10
350 Views
Message 1 of 10

ITIn-call volume suddenly very low

The in-call volume on my 8 month old Z3 Compact has suddenly gone very low, with no apparant reason (haven't dropped it/damaged it, haven't got it wet). The earphone works fine when I perform a sound test and with the WhatsApp call function, just not with the actual phone app. I can just about hear the other person when inside a quiet room, and it's unusable outside. I've tried factory reset and booting in safe mode, but neither seem to have worked.

 

Sony want me to send the phone off to a repair place, but I'm worried they will quote me an outrageous price (will this be covered by my insurance?) or I'll have to spend £20 to get my phone back. I've also read forums where people have said their phone has returned in worse condition.

 

Anyone else had this issue? 

EDIT: I also tried backup/software reset and it didn't seem to work.

9 REPLIES 9
Sony Xperia Support
Message 2 of 10
347 Views
Message 2 of 10

Re: In-call volume suddenly very low

Hi Juiceboxphantom,

 

Welcome to the community,

 

In this case you could back up the handset and  then perform a software on the handset, this may resolve the issue  rather than getting it in for repairs.

 

Software repair instructions


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Apprentice
Message 3 of 10
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Message 3 of 10

Re: In-call volume suddenly very low

I tried that, but it doesn't seem to have worked. 

Sony Xperia Support
Message 4 of 10
329 Views
Message 4 of 10

Re: In-call volume suddenly very low

Did you use the device without restoring the data first or have you not restored the data?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 5 of 10
311 Views
Message 5 of 10

Re: ITIn-call volume suddenly very low

Yeah, I backed it up first and have synced that data back onto the phone. It's also been updated to the latest software.
Sony Xperia Support
Message 6 of 10
290 Views
Message 6 of 10

Re: ITIn-call volume suddenly very low

Can you try using the handset without restoring the data to the device, this will help determine if the handset is being affected by something on the backed up data.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Apprentice
Message 7 of 10
267 Views
Message 7 of 10

Re: ITIn-call volume suddenly very low

Hey,

 

I tried this and it seems to be exactly the same volume (i.e still very low). 

 

I requested a repair from Sony for my device, but I still have not recieved an email re: packing instructions. 

Sony Xperia Support
Message 8 of 10
258 Views
Message 8 of 10

Re: ITIn-call volume suddenly very low

Did you contact them via email or via call? if you did via email, then I suggest you call them and advise accordingly. You can use my signature below to find contact details.


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Apprentice
Message 9 of 10
256 Views
Message 9 of 10

Re: ITIn-call volume suddenly very low

I did it through support on the My Sony site. Where you add your serial number and your address and then they email you. I also emailed today saying they never got back to me

I'll give them a ring tomorrow and see what they say over the phone. Hopefully something will get sorted.
Sony Xperia Support
Message 10 of 10
248 Views
Message 10 of 10

Re: ITIn-call volume suddenly very low

I hope it all works out for you. Keep us updated


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.