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I've lost some random contacts, not all contacts

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Adviser
Message 1 of 20
1,409 Views
Message 1 of 20

I've lost some random contacts, not all contacts

I woke up the other day to some contacts being lost on my phone. This was noticed by Whatsapp showing the contacts phonen number rather than their name, and I checked my contacts list and tehy couldn't be found.

 

I have restored just the contacts but this has not resolved the issue. The backup I restored was taken a week previously. 

 

Its very random which contacts are lost. They are some new contacts and some old that I have had in my phone memory since I was on my old iPhone. 

 

 

I use the Contacts+ App and its filtered to show All Contacts. Searching for a lost contact doesnt return anything so it's definitely not stored. If I go to the standard Android Contacts app the missing contacts also cannot be found here so its doesnt seem to be a case of them being hidden more that they have been mysteriously lost.

 

Any ideas please? 

 

Thanks,

Chloe

19 REPLIES 19
Emperor
Message 2 of 20
1,396 Views
Message 2 of 20

Re: I've lost some random contacts, not all contacts

@chloeWest

 

Are you syncing your contacts with Google? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 3 of 20
1,386 Views
Message 3 of 20

Re: I've lost some random contacts, not all contacts

Thanks @uliwooly I am syncing contacts with Google. I haven't made any changes to my contacts on Google or my phone. I just woke up and overnight some had gone. When I check Contacts within Gmail they aren't there either.

Sorry I'm relatively new to Android. Any other ideas or suggestions please?
Emperor
Message 4 of 20
1,384 Views
Message 4 of 20

Re: I've lost some random contacts, not all contacts

@chloeWest

 

Does anyone has access to your Gmail? because someone could access your Gmail > contacts > edit/delete/add your contacts and they will happen on your phone as well. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 5 of 20
1,369 Views
Message 5 of 20

Re: I've lost some random contacts, not all contacts

Hi ChloeWest,

 

Welcome to the community,

 

I know this might sounds irrelevant, however have you tried simply restarting the handset, in the past this has helped resolve the issue for some users. 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Adviser
Message 6 of 20
1,356 Views
Message 6 of 20

Re: I've lost some random contacts, not all contacts

Thanks, yes I have restarted a few times and powered off and on. Made no difference

 

 

Adviser
Message 7 of 20
1,355 Views
Message 7 of 20

Re: I've lost some random contacts, not all contacts

Thanks but nope, only me. And it's odd for this to just occur overnight. 

Emperor
Message 8 of 20
1,342 Views
Message 8 of 20

Re: I've lost some random contacts, not all contacts

try this

 

settings > apps > all > smartconnect > clear data 

 

and change your Gmail password. 

 

@chloeWest




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 9 of 20
1,341 Views
Message 9 of 20

Re: I've lost some random contacts, not all contacts

@chloeWest

 

If you want to repair your phone 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 10 of 20
1,324 Views
Message 10 of 20

Re: I've lost some random contacts, not all contacts

Thanks @Uliwooly, I have already tried restoring a backup using PC Companion, but this doesn't not restore my contacts despite including contacts in my previous backups. Very frustrating!

 

The contacts cannot be found on either of my Gmail accounts, I have resynced both and refreshed. No avail.

 

Any other suggestions please?