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Has anyone been charged for Z4 Tablet preorder?

Adviser
Message 31 of 108
1,072 Views
Message 31 of 108

Re: Has anyone been charged for Z4 Tablet preorder?

I phoned up this morning about my preorder (wifi version) and was told it was delayed until the 17th, which is unfortunate since I'm on holiday from the 17th for two weeks.

 

Likewise I've had no official notification since the email about the initial delay to the 5th. Pretty shoddy service from Sony TBH.

Regular
Message 32 of 108
1,068 Views
Message 32 of 108

Re: Has anyone been charged for Z4 Tablet preorder?

Well annoyingly if that is the case, then i am away as well. This is why Sony are having problems. At work it is always drummed into us, keep to the timelines, don't be over optimistic with initial timings. All you will do is annoy the client with constant delays. If there is an issue, communicate it clearly and early.

Enthusiast
Message 33 of 108
1,056 Views
Message 33 of 108

Re: Has anyone been charged for Z4 Tablet preorder?

@sarahnic

 

When you spoke to Sony, did they ask for your order number?

 

I'm just wondering if it's a blanket delay or if they have limited stock.

 

Also, when did you place your order?

Adviser
Message 34 of 108
1,041 Views
Message 34 of 108

Re: Has anyone been charged for Z4 Tablet preorder?

@MisterD I am getting somewhat contradictory info TBH.

 

I phoned first thing this morning but the e-store support wasn't actually open then, but the woman I spoke to told me that it was delayed until the 17th. Because I need to either change my delivery address or get the dispatch delayed because I will be away, I would have to phone back later when the e-store support was open.

 

When I phoned again about 10 mins ago to try and sort out changing the dispatch, they did take my order number but I was told they couldn't sort it out because their systems were down, but the e-store people weren't aware of a subsequent delay, so who knows what is going on. They are supposedly going to call or email me later on when their systems are back up, in which case I'll let you know if I find out anything further.

 

I preordered on April 9th.

 

 

Auk
Inhabitant
Message 35 of 108
1,034 Views
Message 35 of 108

Re: Has anyone been charged for Z4 Tablet preorder?

I also rang this morning and was told that pre-orders made in April were shipped last Friday and they should be starting to ship May's pre-orders later this week.

 

The delay until the 17th is only supposed to be for the LTE version, not the WiFi version. Also they said they've had a huge amount of pre-orders, that's why things are taking so long.

Regular
Message 36 of 108
1,033 Views
Message 36 of 108

Re: Has anyone been charged for Z4 Tablet preorder?

I just spoke to the Sony support, they said that they have stock and it is on a first come first served basis, so the earlier you ordered the sooner you will get it. I order on the 19th May so probably will have to wait for about 18 months Slightly smiling Face

 

They did say some are being dispatched this week. But he said not worth asking about my order as he has been told the same thing all day.

 

He also said it wasn't very good, and very unfair way of doing the dispatching. He said and pre order is a pre order and as such should be treated the same as any other pre order regardless of pre order date.

 

He also said, that basically every call he had taken that day was about Z4 Tablet pre orders.

Enthusiast
Message 37 of 108
1,032 Views
Message 37 of 108

Re: Has anyone been charged for Z4 Tablet preorder?

 

Thanks for the update. Fingers crossed with the phone call back. I hope you're not holiding your breath as it probably won't be happening soon, if at all!

 

LTE version has now also been removed from the eshop page! It could just be that they're completely incompetant!

Adviser
Message 38 of 108
1,012 Views
Message 38 of 108

Re: Has anyone been charged for Z4 Tablet preorder?

Thanks to everyone who has been posting info, since Sony aren't telling us anything then at least we can try to help each other out.

 

So maybe there's hope mine has been shipped, although I haven't received a dispatch notification if that is the case.

 

The words up and brewery are starting to spring to mind!

Enthusiast
Message 39 of 108
1,002 Views
Message 39 of 108

Re: Has anyone been charged for Z4 Tablet preorder?

@Warrenb

 

I hope you apologised to the respresentative! My heart bleeds for him. Here's a way of cutting down of the number of enquiry phone calls, SEND OUT AN EMAIL OF CLARIFICATION to your customers. Maybe we're being unreasonable in trying to find out if we've p!$$ed our money up the wall!

Inhabitant
Message 40 of 108
1,091 Views
Message 40 of 108

Re: Has anyone been charged for Z4 Tablet preorder?

I've also just spoken to support, he did ask if I was LTE or WiFi, I said WiFi,
He checked with the e shop and although they couldn't check my order number said they were rolling them out/ dispatching them from the 6th June
Again I suppose its a wait and see