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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Hard reset Xperia M

One time poster
Message 1 of 3
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Message 1 of 3

Hard reset Xperia M

hi, i have xperia M model C1904.

i was using thr phone plugged on my PC via usb cable, as soon as i launched sony desktop software my phone turned off completely.

ive tried a lot to switch it back on and even did hard reset by pressing power button together with volume up button nothing is happening.

 

can anyone suggest what should i do....

2 REPLIES 2
Emperor
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Message 2 of 3

Re: Hard reset Xperia M

Connect your phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 1 or 2 hours 

 

Make sure that its a wall charger not a computer




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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One time poster
Message 3 of 3
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Message 3 of 3

Re: Hard reset Xperia M

That's strange... I tried that, but it wouldn't work for me. My phone is perpetually stuck in "Type password to decrypt storage" mode, and I have no idea how to get to the homescreen! It won't even factory reset!