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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Google Photo App Crash

Visitor
Message 1 of 5
280 Views
Message 1 of 5

Google Photo App Crash

Hi Everyone,

 

I am using a Sony Xperia Z2. I often take videos and photos on my phone and view them through the Google photo app. For the last couple of days, it keeps crashing. It says - 'Unfortunately, Photos has stopped'. I have uninstalled and re-installed the photo app, cleared the data and cache data off. No success. 

 

I'd appreciate if anyone can give me some advice

 

Thank you

4 REPLIES 4
Highlighted
Genius
Message 2 of 5
273 Views
Message 2 of 5

Re: Google Photo App Crash

Hi @Cam1

 

This only happen with Google photo app? Have you installed any other app of this type in your device?

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Visitor
Message 3 of 5
263 Views
Message 3 of 5

Re: Google Photo App Crash

Hi there,

 

Thanks for your response. 

 

Yes the crashes, only happen with Google Photo App. It's very frustrating.

 

I have another app called Album. This works well.

 

Thanks

Genius
Message 4 of 5
255 Views
Message 4 of 5

Re: Google Photo App Crash

Hi @Cam1

 

I read that you´ve just clear the cache data of this app and re-installed it too. Also other app of this type works correctly in your device, so in this case, I´d report this issue to the app developer.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Emperor
Message 5 of 5
245 Views
Message 5 of 5

Re: Google Photo App Crash

@Cam1

 

Do you have any antivirus or taskillers?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)