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Global Sony mobile

Apprentice
Message 8 of 11
532 Views
Message 8 of 11

Global Sony mobile

did any one know how i contact th Global Sony mobiles ????

the local one not gives a real support or help!!!

10 REPLIES 10
Apprentice
Message 1 of 11
847 Views
Message 1 of 11

touch screen problem with change water indicator

dear sir
My cell phone  touch screen have stop response suddenly i have the device from March 2015
my question is how the water indicator change to red or pink without touching water (direct or non-direct use)

and how to fix this problems

 

Moderator
Message 2 of 11
849 Views
Message 2 of 11

Re: touch screen problem with change water indicator

That indicator won't change colour unless some liquid got in contact with it. In this case,you should contact your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

https://talk.sonymobile.com/t5/FAQ/How-to-get-your-Sony-Xperia-product-repaired/m-p/991374#M21



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 3 of 11
816 Views
Message 3 of 11

Re: touch screen problem with change water indicator

the only possible water is hand sweat other one may be condensed air vapor but i don't noticed any vapor on camera or other parts

 

Moderator
Message 4 of 11
807 Views
Message 4 of 11

Re: touch screen problem with change water indicator

Have you submerged the device until now?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 5 of 11
769 Views
Message 5 of 11

Re: touch screen problem with change water indicator

i did not submerged my device science buying till now

Moderator
Message 6 of 11
765 Views
Message 6 of 11

Re: touch screen problem with change water indicator

It would be wise to contact your local sony team.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 7 of 11
653 Views
Message 7 of 11

Re: touch screen problem with change water indicator

I contact the local Sony Xperia service team

However, unfortunately they did not support service by their staff team.

They use a private company to do this. This company not concerning with Sony audience markets as they support other brands.

So, they insist that there are direct water effect which not occurred. I review many similar problem cases on net, which unfortunately to manufactured problems in this brand z2. So i did not know how i contact the global Sony mobile service to overcome this problem.

(i already have another phone two Xperia Z1 and one Z3 compact with my family)

 

Emperor
Message 9 of 11
529 Views
Message 9 of 11

Re: Global Sony mobile

@moooo

 

Based on your last post

 

http://talk.sonymobile.com/t5/Xperia-Z2/touch-screen-problem-with-change-water-indicator/m-p/1016461...

 

only your local Xperia Care can help you, perhaps @Johan  could help you




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Sony Xperia Support
Message 10 of 11
498 Views
Message 10 of 11

Re: Global Sony mobile

Hi @moooo,

 

I'm sorry to hear about this but perhaps you could explain a bit more about your previous contact with your local support team.

 

All repairs are managed locally but perhaps I can help you get in touch with your Local support team if you're having troubles reaching them.