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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

GPS Diagnostic (Forever Starting GPS)

Adviser
Message 1 of 7
793 Views
Message 1 of 7

GPS Diagnostic (Forever Starting GPS)

I dont know if theres something wrong in my phone but the diagnostic is stucked at the Starting GPS at the diagnostic tool of my device.

But I tried using google map and it identifies my location accurately.

My question is if there is a problem in my device? 

6 REPLIES 6
Emperor
Message 2 of 7
790 Views
Message 2 of 7

Re: GPS Diagnostic (Forever Starting GPS)

@Jeff14

 

As long as the GPS work. Which android version and build number do you have?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Adviser
Message 3 of 7
774 Views
Message 3 of 7

Re: GPS Diagnostic (Forever Starting GPS)

5.0.2

23.1.A.1.28

Emperor
Message 4 of 7
769 Views
Message 4 of 7

Re: GPS Diagnostic (Forever Starting GPS)

@Jeff14

 

Tested a Z3 running the same update but the GPS work just fine (test and maps)

 

Perhaps someone else with a Z3 compact could test this. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 5 of 7
688 Views
Message 5 of 7

Re: GPS Diagnostic (Forever Starting GPS)

Same problem here.

Learner
Message 6 of 7
684 Views
Message 6 of 7

GPS Diagnostics Faild

When i try the Diagnostics App to check if GPS is working fine i didnt recieved any answer!
But its work perfect when i am using it!
Whats the problem?!
Apprentice
Message 7 of 7
523 Views
Message 7 of 7

Re: GPS Diagnostic (Forever Starting GPS)

There is a problem.

 

If you look at hte front of your phone closely you will see that it has 4 letters at the top, just above the screen, that gives you a hint as to what it is

 

Seriously tho, I have the same problem with my wife's z3 compact, where GPS works for a bit, then jumps all over the place if you leave it on for a while and when I try in diagnostics it just constantly says "starting GPS" and nothing more.

 

The re-install firmware response then silence is all that you'll hear from these people tho.