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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Front Camera

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Visitor
Message 1 of 7
403 Views
Message 1 of 7

Front Camera

So I bought an Xperia z3 in the US just before Christmas and now that I'm back in the UK I find that the front Camera doesn't work (it is a hardware fault) and worse still Sony in the UK won't fix it as its not from here.

Appalling customer service from Sony and I'm regretting moving away from apple.

Any ideas about how I can get this fixed? All software repairs have been done.
6 REPLIES 6
Emperor
Message 2 of 7
400 Views
Message 2 of 7

Re: Front Camera

You will have to pay to get it fixed in the UK or ship it back to the US 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Genius
Message 3 of 7
387 Views
Message 3 of 7

Re: Front Camera

Hi, have you tried a PC Companion repair or anything similar yet.......link below :smileysmileywink:

 

 

http://support.sonymobile.com/us/tools/pc-companion/

http://support.sonymobile.com/global-en/tools/bridge-for-mac/

Emperor
Message 4 of 7
383 Views
Message 4 of 7

Re: Front Camera

Don't forget to backup

 

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 5 of 7
367 Views
Message 5 of 7

Re: Front Camera

Thanks I tried that but no luck unfortunately Slightly frowning Face
Emperor
Message 6 of 7
365 Views
Message 6 of 7

Re: Front Camera

Sorry to hear that, do contact Xperia Care USA




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 7 of 7
219 Views
Message 7 of 7

Re: Front Camera

need help about my xperia Z3 dual front camera not function.......plz help :-(