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Tips & Tricks

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Facebook Video Playback

Visitor
Message 1 of 177
12,691 Views
Message 1 of 177

Facebook Video Playback

I cant watch a whole video on Facebook on my Z2, for some reason it throws out an error. 

Plus within 10min of using the phone it gets really hot. 

 

I havent tested out the waterproof factor yet as i think i have a dud phone.. 

 

Any help on the video issue would be great..

176 REPLIES 176
Moderator
Message 2 of 177
12,612 Views
Message 2 of 177

Re: Facebook Video Playback

Try settings-apps-all-facebook,clear data.Log in again and see how it is.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Adviser
Message 3 of 177
12,597 Views
Message 3 of 177

Re: Facebook Video Playback

I have the same problem with my Z2.

Some videos on facebook will end with an unknown error immediately, while others will be played for about 15 seconds before the error occurs and an error message with an unknown error is displayed.

I've tried to clear data in the app, but it has not solved the problem.

What else can you do?

Inhabitant
Message 4 of 177
12,591 Views
Message 4 of 177

Re: Facebook Video Playback

Me too! Same problem. Never had a phone with so many problems.
Sam
Sony Xperia Support
Message 5 of 177
12,571 Views
Message 5 of 177

Re: Facebook Video Playback

Do you have any problems playing videos with any other applications/sites such as Youtube? If not then please clear the data from the Facebook application as below and then check for any updates to the application via the Playstore:

 

Main Menu > Settings > Apps > Facebook > Clear data.

 

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Adviser
Message 6 of 177
12,550 Views
Message 6 of 177

Re: Facebook Video Playback

Videos works fine with the YouTube app. There's only problems playing videos posted on Facebook.
I have tried clearing the data several times, but the problem keeps coming back.
It is only the Facebook videos that causes problems, and it is pretty annoying that I can't see the videos that my friends are posting.
All my apps are fully updated, but I still can't see the videos on Facebook.
I'm beginning to think that the Z2 is a **bleep**ty phone.
One time poster
Message 7 of 177
12,496 Views
Message 7 of 177

Re: Facebook Video Playback

Sony please solve this issue! **bleep** I'm loving this phone z2 the mine but I get stress while watching a Fb video because I'm unable to tell if I'll be able to finish watching it
Apprentice
Message 8 of 177
12,482 Views
Message 8 of 177

Re: Facebook Video Playback

Mine is working well with youtube videos as well, but not with facebook..

Could it be something wrong with the Facebook app?

Enthusiast
Message 9 of 177
12,475 Views
Message 9 of 177

Re: Facebook Video Playback

Almost everytime I play video on my z1 and z2 will hit this problem and the video stop @@

Sony Xperia Z2 lollipop
Androird Ver 5.0.2
Build Number 23.1.A.1.128
One time poster
Message 10 of 177
12,437 Views
Message 10 of 177

Re: Facebook Video Playback

Hello everyone, I have same problem, to clear data works just for that time, everyday same problem again, sometimes my wallpaper dissappear as well, not sure its hardware problem or just software issues? Thanks