Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2014-05-28 05:12 PM
I cant watch a whole video on Facebook on my Z2, for some reason it throws out an error.
Plus within 10min of using the phone it gets really hot.
I havent tested out the waterproof factor yet as i think i have a dud phone..
Any help on the video issue would be great..
2014-05-28 08:17 PM
Try settings-apps-all-facebook,clear data.Log in again and see how it is.
Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.
2014-05-28 10:08 PM
I have the same problem with my Z2.
Some videos on facebook will end with an unknown error immediately, while others will be played for about 15 seconds before the error occurs and an error message with an unknown error is displayed.
I've tried to clear data in the app, but it has not solved the problem.
What else can you do?
2014-05-29 05:41 AM
Do you have any problems playing videos with any other applications/sites such as Youtube? If not then please clear the data from the Facebook application as below and then check for any updates to the application via the Playstore:
Main Menu > Settings > Apps > Facebook > Clear data.
What are your thoughts about this forum? Let us know by doing this short survey.
2014-05-29 09:27 PM
2014-06-01 12:39 PM
2014-06-01 03:40 PM
Mine is working well with youtube videos as well, but not with facebook..
Could it be something wrong with the Facebook app?
2014-06-01 04:25 PM
Almost everytime I play video on my z1 and z2 will hit this problem and the video stop @@
2014-06-02 07:14 PM