account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

E1 dual problems......plz help

Adviser
Message 1 of 22
431 Views
Message 1 of 22

E1 dual problems......plz help

 

Hello Sir

 

I have e1 dual which was automatically restarted and locked   following which i have to make repair through pc companion.

 

Now the phone is working but the volume in headphone reduced upto 50% and battery is draining really fast.

 

Have tried factory reset but it does not work.......

 

I have bought this for music now i am totally devastated!!!!

 

Any help will be highly appriciated.

21 REPLIES 21
Moderator
Message 2 of 22
429 Views
Message 2 of 22

Re: E1 dual problems......plz help

The restart has stopped now?You could try another SIM.Repair again with SUS:

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Adviser
Message 3 of 22
425 Views
Message 3 of 22

Re: E1 dual problems......plz help

Yes Sir the restart and phone lock is solved after repair through PC compaion.

 

Now i have the volume in th earphone reduced while listening to music  but initially (before repair ) it was very loud.

 

I want to get back the previous loud volume .......what can i do ?

 

Factory reset did not work.

 

Plz help.................

Moderator
Message 4 of 22
407 Views
Message 4 of 22

Re: E1 dual problems......plz help

Try settings-apps-all-smart connect,force stop and clear data.Restart.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adviser
Message 5 of 22
385 Views
Message 5 of 22

Re: E1 dual problems......plz help

Sorry but did not work!

 

Actually the walkman sw is now showing latest version but initially it was something lower and was performing grt!

 

Even if i do factory reset the walkman version is still the latest A.06.

 

I will highly appriciate any idea to get the old set of applications back.

 

Thank you.

Moderator
Message 6 of 22
383 Views
Message 6 of 22

Re: E1 dual problems......plz help

To get back walkman,just go to settings-apps-all-walkman,uninstall updates.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adviser
Message 7 of 22
378 Views
Message 7 of 22

Re: E1 dual problems......plz help

No such option there only force close and clear data.

 

This is in brief what happend....The volume was very loud in head phone when i open the box.

 

Then....

 

1.The phone restarted and scrren is locked.

2.I have to repair with E1 model( E1 dual not included still now) through PC companion.

3.Then the phone is ok but headphone volume is very much reduced and also battery is darining little faster.

4.I did factory reset but problem were not fixed.

 

Wish there is a cure..Thanx.

Moderator
Message 8 of 22
373 Views
Message 8 of 22

Re: E1 dual problems......plz help

Try another repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

 

If not helping,stop by a sony centre:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adviser
Message 9 of 22
366 Views
Message 9 of 22

Re: E1 dual problems......plz help

Ok Sir i will do that.

 

Any idea why this happens?is it a serious issue..i mean is it unusuble for music now on?

 

Also there is no option for e1 dual in SUS.....E1 is choosen...is it right?

 

Thanx.

Moderator
Message 10 of 22
350 Views
Message 10 of 22

Re: E1 dual problems......plz help

It should not be unusable,first lets repair and we will see.Yes,choose E1.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.