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2013-06-04 09:04 AM
it cannot be fixed. this is not a software issue. they need to replace the camera module. send your phone back to the service centre
I do agree about these production issue. they need to look into it.
2013-06-05 05:37 PM
Even I have the same camera dust problem. I will go to the Sony Customer Centre tomorrow! Hope for the best.
2013-06-09 05:23 PM
This is really SAD!!! only got this XZ 3months and camera got this issue, when turn to front camera, there is no dots, only rear facing camera has. hope Sony will rectify this issue soon, anyone of you sent and collected the phone?
2013-06-20 02:53 PM
I had a bought from Philippines at SM Mall of Asia that is less than a month old. It has the black specks issue in its main camera. It is known over the internet that the issue is a manufacturing defect so it means it needs to be replaced. However, Rae told me that it will be replaced in 10 working days. I told them why it should take that long when the issue is known and replacement is the solution? I just then gave in to give them a leeway. Now 10 working days is over and about 2 weeks ago when I have the unit returned and the best they can tell me is that the 10 working days is for repair so I adamantly said that it must be faster because it is for replacement. Now they did not give me a time-frame. Worse the Job order number they gave is not searchable on their repair tracker at their website; saying that they have their OWN job order number that is not compatible for the tracker on their site.
For such mishandling, and mis-importance of its customers especially for their flagship product, what more can you expect if you buy something that is a more inferior model? Think twice before you buy a Sony Mobile product.
2013-06-23 06:22 AM
They have told me have to wait 2-3 weeks for the new camera come arrive for the replacement...and i watied for 3 weeks already, still no calls from SONY support yet... I can't take it anymore...I had a SONY so call the flagship phone and suppose to be the best camera in the market...but I cant use it...i just can't take any picture, becasue it will has dots on my picture that I took....
I sold the Xperia Z already...don't want to use SONY anymore..I bought a LG Optimus G Pro...it is so awesome !
But I think "black dots" issue might be casused by the software, becauase i found out that if I use the camera function inside "Intagram" it has more dots....
SONY you are the best...this is hard to do. None of your competitor can do such work !!!
This is the picture taken from the Intagram Camera...
This is the picture taken from the orginal camera...
Bye Bye SONY Mobile,
2013-06-26 10:59 PM
I was having the same problem and even the same look of the dot (one), problem solved itself with some (little) help ;]