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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Desperate for help on proximity sensor

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Rookie
Message 1 of 11
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Message 1 of 11

Desperate for help on proximity sensor

Hi everybody

 

 

Just bought an Xperia Z3+,its been 4 days from now and since i did all updates,my proximity sensor doesnt work and screen stays always off during call and i cant bring it back.And i cant even end or close the call if the other part doesnt end the call.Sometimes it work and sometimes not.I dont use any cover or protection.I also did repair with Sony PC Companion,but still nothing.

Its been 4 days till today since im mad,i tried searching everywhere and every app people advised but none seems to fix it.

Really desperate for help or an advise.I love this phone,but this problem is driving me crazy.

Thank u very much.Waiting for your answers.

10 REPLIES 10
Emperor
Message 2 of 11
1,281 Views
Message 2 of 11

Re: Desperate for help on proximity sensor

@Daku

 

Does the phone has a protective case, film or glass?

 

have you rooted or mod the software at all?

 

have you repaired the phone with PCC?

 

have you test it

 

settings > about phone > diagnostics > test




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 3 of 11
1,279 Views
Message 3 of 11

Re: Desperate for help on proximity sensor

@Daku

 

This is how to repair the phone

software repair

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 4 of 11
1,270 Views
Message 4 of 11

Re: Desperate for help on proximity sensor

Just did it my friend,but still the same.Slightly frowning Face(((.Very desperate to fix this .I dont use case or cover.

Emperor
Message 5 of 11
1,266 Views
Message 5 of 11

Re: Desperate for help on proximity sensor

@Daku

 

What about the diagnostics test?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 6 of 11
1,263 Views
Message 6 of 11

Re: Desperate for help on proximity sensor

They are all passed and successful.I dont use covers or protectors.

 

I paid 500 euro for this phone and its been just 4 days.Slightly frowning Face(.Did twice repair with Pc Companion and the same.The screen stays black and never come back.

Rookie
Message 7 of 11
1,258 Views
Message 7 of 11

Re: Desperate for help on proximity sensor

Is there any app who can fix this?.Or how did others solved this?

 

Thank u very much @uliwooly for your support.

Phy
Forum Legend
Message 8 of 11
1,250 Views
Message 8 of 11

Re: Desperate for help on proximity sensor

Do you experience the same on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available
Phy
Forum Legend
Message 9 of 11
1,243 Views
Message 9 of 11

Re: Desperate for help on proximity sensor

If it's a software issue you can try to repair the device with Sony PC Companion.
http://support.sonymobile.com/gb/tools/pc-companion/
Rookie
Message 10 of 11
1,224 Views
Message 10 of 11

Re: Desperate for help on proximity sensor

Thank u guys for your help,i tried everything and nothing worked and i send it back and they will bring a new one to me.

 

Peace