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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Dead smartwatch 2

Sony Xperia Support
Message 11 of 30
1,940 Views
Message 11 of 30

Re: Dead smartwatch 2

From what you are describing there's a problem with your SW2, not a problem with a driver missing in your computer. When you install Update Service is also installs the needed drivers. I haven't seen the driver as a separate download but i can't see how that would help in this case.

sony_sign_logo.png - Official Sony Xperia Support Staff


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Visitor
Message 12 of 30
1,700 Views
Message 12 of 30

Re: Dead smartwatch 2

I can't find SW2 in the SUS. What is the problem?

Moderator
Message 13 of 30
1,697 Views
Message 13 of 30

Re: Dead smartwatch 2

Run SUS in compatibility mode with windows 7.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 14 of 30
1,694 Views
Message 14 of 30

Re: Dead smartwatch 2

Windows7  installed on my PC

I can't find SW2 in the device list

Moderator
Message 15 of 30
1,690 Views
Message 15 of 30

Re: Dead smartwatch 2

sorry,smartwatch is not supported in SUS.It was told by a staff member.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 16 of 30
1,689 Views
Message 16 of 30

Re: Dead smartwatch 2

2014-04-22 20.57.20.jpg

Moderator
Message 17 of 30
1,687 Views
Message 17 of 30

Re: Dead smartwatch 2

http://talk.sonymobile.com/t5/Wireless-accessories/Smartwatch-2-NOT-listed-in-SUS-software/td-p/6263...



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 18 of 30
1,683 Views
Message 18 of 30

Re: Dead smartwatch 2

Thank you!

But I have a problem. After update SmartWatch application on my phone, I see stucked progress bar on SW screen. I can power off SW by holding power button for 15-20 seconds. If I press button again, progress bar appears again. I afraid, my SW2 is dead. 

 

(Sorry for my English)

 

sw.JPG

Moderator
Message 19 of 30
1,676 Views
Message 19 of 30

Re: Dead smartwatch 2

http://userguide.sonymobile.com/referrer.php?region=global-en&product=smartwatch-2-sw2#!Resetting-yo...

 

Try to force shutdown.See if anything changes.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 20 of 30
1,673 Views
Message 20 of 30

Re: Dead smartwatch 2

Nothing changes. Turn on- progress bar- Force shutdown- turn on- progress bar-... infinitely