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2014-06-24 01:16 PM
2014-06-24 02:01 PM
2014-06-24 09:27 PM
2014-06-24 09:34 PM
2014-06-25 09:49 AM
So, the final judgement is here,
"Unfortunately, the assessment is that this injury does not arise out of any manufacturing defect but that it is caused by external damage. If you wish to contest the decision of the workshop, we recommend that you contact your dealer (where you purchased the product) for more information."
This is not over yet... I will surely contact my dealer.
I can not believe this method: The Sony workshop evaluating if the phone is a guarantee case or not is, like a thief being the judge if there was a crime or not.
************* Same message in Swedish ***************
Tack för att du kontaktade Sony Xperia Support.
Tyvärr är bedömningen att denna skada inte har uppkommit utav något fabrikationsfel utan att den är orsakad av yttreåverkan. Om du vill bestrida beslutet från verkstaden rekommenderar vi att du kontakter din återförsäljare (där du köpte produkten) för mer information.
Med vänliga hälsningar,
Sony Xperia Support, SE.
2014-06-27 11:31 AM
Yes, you are not the first to report this issue. I recently purchased the Z2 before I heard about this problem, I now monitor my screen like a hawk.
Your comments are valid has it was recently covered on Watchdog, and I have a friend who also complained about this problem two weeks after getting his, which was after I purchased mine.
2014-06-28 01:01 PM
2014-06-30 11:19 AM
I did not get compensated at all, it is really sad. I have never had problems like this with any earlier product from any manunfacturer. Maby I was lucky, or maby Sony handles this very bad
My rights as customer:
Sonys rights as manufacturer:
2014-07-01 11:24 AM
so after 3 weeks in the service, sony said they didnt have any history about self cracked phone, i linked this url, but nope didnt wanna take it on the waranty, luckly the service i had my phone at made a mistake and fixed it anyways.. so now i have my phone working again.. but sony didnt help at all... its sad, since the phone is really beautiful and good and to have this problem wont make me buy another phone from sony...
2014-07-01 08:54 PM
Here are a few photos of my Z2's self cracked screen. I don't know how this could have been caused by an impact. This is a manufacturing fault.