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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Cracked Glass Back (fixed.DIY)

Demigod
Message 1 of 12
20,961 Views
Message 1 of 12

Cracked Glass Back (fixed.DIY)

This is not a complaint but to share my experience with Z2 users.

 

I recently cracked the back of my Z2. Actually it think 'crushed' is a more appropriate word. It wasn't caused by impact but pressure. The phone was in my front pocket when i was trying to push a heavy table. I unconsciously pressed my thigh where the phone is against the table and a heard a soft crushing sound. Needless to say, my heart crushes as well at the same time realising it probably means I cracked the front lcd. But later realised it's the glass back that cracked. I sligh sigh of relief escapes my mouth.

 

Here's the picture. https://drive.google.com/file/d/0B3DTwC-gaGC8Y2FYaHd1RFo4eTA/edit?usp=sharing

 

The phone still functions as normal but I decided to send for service a few days later because I knew that if I don't get it fixed, the phone won't be waterproof anymore.

 

So here's the interesting part. Just because the back of the phone is cracked, doesn't mean that only the back glass needs to be replaced. According to the technicion in charged of fixing my phone, there's a centre core that link/grips the back glass and front lcd together. And as long as the core did not crack or break, the back glass can be removed and replaced. However, if the core is affected, both the back and the front LCD panel needs to be replaced. And this will cost SG$345. Roughly about US$300.

 

And because the crack caused a small chiped on the frame, replacing that glass may not make the phone waterproof again. With that, I decided not to get it fixed. For now that is. I decided to just get a back screen protector to firmly holds the cracked pieces in place and used a back cover. I'm slightly over budget this month because I had to do a minor surgery and a few lab tests.

 

So to all Z2 owners, not only do u need to protect your front lcd, even the glass back need to be protected. So take special note of this.

 

Neutral Face

 

 

 

11 REPLIES 11
Sam
Sony Xperia Support
Message 2 of 12
20,955 Views
Message 2 of 12

Re: Cracked Glass Back

Hi Zann.H, I am very sorry to hear about this. You are correct regarding how this works and the same applies for all of the glass front and back handsets from my understanding. The repair itself is not a simple one where a sheet of glass can simply be swapped out and a number of parts must be replaced in order for the repair to be performed correctly and ensure the water resistance of the product. 

 

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Commissioner
Message 3 of 12
20,930 Views
Message 3 of 12

Re: Cracked Glass Back

That's why protecting both the glass on front and back with glass screen protectors are important.
One time poster
Message 4 of 12
20,886 Views
Message 4 of 12

Re: Cracked Glass Back

The backpanel is not corning glass? Is it a regular low endnglass that is prone to cracking? Is thisa ploy so that we will buy accessories?
Enthusiast
Message 5 of 12
20,855 Views
Message 5 of 12

Re: Cracked Glass Back

to be honest if you don't keep your Z2 in a flip case then you can consider an accident waiting to happen, given that this device is prone to self destruction (I've had x2 die on me now through no fault of my own, I watched the second screen failure occur before my eyes!) to not treat it with kid gloves is foolhardy at least.

 

This is NOT a robust handset, not in the slightest. Buy a case, just incase. (that said the second failure happened whilst the phone was in a Roxio case, sat on a table playing music, you can't plan or protect from sonys inbuilt suicidal screens!)

Highlighted
Adviser
Message 6 of 12
20,846 Views
Message 6 of 12

Re: Cracked Glass Back


@MrNutt wrote:

to be honest if you don't keep your Z2 in a flip case then you can consider an accident waiting to happen, given that this device is prone to self destruction (I've had x2 die on me now through no fault of my own, I watched the second screen failure occur before my eyes!) to not treat it with kid gloves is foolhardy at least.


+1

I've been spooked by reading this thread. I do keep my Z2 in a flip case.

 

The other day it slipped out of my hand and fell about 3 feet to the wooden floor Worried Face

 

My heart was in my mouth as I picked it up - but it survived the fall and both front and back are OK. Phew!

 

 

 

 

Demigod
Message 7 of 12
20,736 Views
Message 7 of 12

Re: Cracked Glass Back

fixed1.JPG

 

 

Total cost: SGD20/-

Time taken for part to arrive: 2 weeks.

Time taken to fix: 30 mins.

 

Is the phone waterproof? If it is, then good. But for SGD20, it doesn't matter.

One time poster
Message 8 of 12
20,035 Views
Message 8 of 12

Re: Cracked Glass Back

Hi, I am currently having the same problem as you did. Just wanted confirm if your phone is working fine after repairing it yourself. Is it still waterproof? has it shown any problems?

 

Genius
Message 9 of 12
20,018 Views
Message 9 of 12

Re: Cracked Glass Back

Hi @zocean after a DIY repair it is difficult to determine if indeed it is still waterproof, the self pressure test has mixed results & i would not trust it, the only posive way is a Vacuum test which would be carried out by your local Xperia Care Centre if you had your phone in there for the repair, a DIY repair would also void your Sony Warranty Slightly frowning Face

One time poster
Message 10 of 12
19,991 Views
Message 10 of 12

Re: Cracked Glass Back

Hey, how much does it cost to replace the rear glass panel on my Z2? I'm sending it to you.