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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Crack On the Screen

Inhabitant
Message 41 of 125
2,513 Views
Message 41 of 125

Re: Dropped my xperia z1

i want to send it for service bro but before that i would like to know the charges that will incurr in replacement of screen, so can you please let me know what do care center people charge for replacement of screen to sony xperia Z1

Sam
Sony Xperia Support
Message 42 of 125
2,502 Views
Message 42 of 125

Re: Dropped my xperia z1

Unfortunately you would need to speak directly with the repair agent regarding any potential costs, sorry.

 

 


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Visitor
Message 43 of 125
2,486 Views
Message 43 of 125

Re: Dropped my xperia z1

The Sony Xperia Z1 is a very fragile phone. Sony's advert saying it's duriable is misleading. I had many phones which i dropped like i did to my Z1 never had they cracked like the Z1 did. I'll get the screen replaced but will regret every dollar i spendt on the phone and service provider.  

Highlighted
Inhabitant
Message 44 of 125
2,461 Views
Message 44 of 125

Re: Dropped my xperia z1

Very  True Dude, Our Pain is Same, Hope there was someone to understand and help about it.

Commissioner
Message 45 of 125
2,449 Views
Message 45 of 125

Re: Dropped my xperia z1

In India Sony is providing 6 months accidental damage protection. i believe it covers the said problem,  i suggest you to check your service center

Xperia ZL C6502 (Replaced with a Perfect Phone)
Inhabitant
Message 46 of 125
2,437 Views
Message 46 of 125

Re: Dropped my xperia z1

Do you mean me to send my phone india in a shop which provides accidental damage protection ?? and he can make my phone repair ??

Visitor
Message 47 of 125
2,555 Views
Message 47 of 125

Re: Sony Xperia Glass cracked unexpectedly

Same here  , my Z1 is a month old . My 10 month old toddler grabs is playing with it gently while watching TV in his mother lap on the rug . We hear a POP noise . Look down & near the top on the rear is shattered . Luckily my son was not injured as there are some sharp edges . So exactly how safe is this phone ? My son shattered this glass with his baby fingers ? It's totally spotless otherwise , and you can tell from the phones condition it has not been  dropped  . Now lets see how I go getting this fixed under warranty . If not , Sony & social media will know all about it ! 

Visitor
Message 48 of 125
2,519 Views
Message 48 of 125

Re: Sony Xperia Glass cracked unexpectedly

OMG I put my phone in my pocket, took it out 30mins later and the screen was cracked! Took it back to JB-HI FI & they have just rung to tell me "Sony repairer said it's my fault"... Going in store tomorrow and will show these forums!
Enthusiast
Message 49 of 125
2,509 Views
Message 49 of 125

Re: Crack On the Screen

GeoffH,

 

So you are saying that every single person in this forum and all the rest of the international forums are lying? Just a flashmob of liers that coordinated this lie between themselves, with everyone saying their screen got cracked out of nowhere just for the kicks of it. You are saying that everyone here is lying just as your wife and you are in the wrong. This is a completely logical issue as this phone is known to overheat way too much. A crack can occur in any time, for a LARGE number of reasons. If the phone got extremely heated and then you went outside to the cold - it might crack. It might also be cracked due to the customer's negligence, but when you have THIS MUCH complaints, all coming from different countries, all saying the same thing - MAYBE, just maybe you have a problem.

Visitor
Message 50 of 125
2,493 Views
Message 50 of 125

cracked screen z1

So today my screen cracked

no reason for it, it was sitting on a car seat while i was working on the car

went to use phone and two cracks on top left going right down to half way

trouble is... i droped the phone a few weeks back and it has some marks on the aluminium casing, one look at it and sony will say its the cause of the screen issue

 

how am i supposed to defend aganst that ?

Also where in the south of the UK can i get it looked at ?