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If you want to get the max out of your Xperia phone then check out Xperia tips page.

Certain EMOJIS appearing as Box with 'X' in it.

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Rookie
Message 1 of 6
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Message 1 of 6

Certain EMOJIS appearing as Box with 'X' in it.

Certain emojis appearing as simply "a box with an X in it" on apps such as Line and Instagram._20150813_111841.JPG

How can I solve this issue? 

My keyboard and software are both updated to the latest versions already. 

I tried downloading Swiftkey and other keyboard apps to try and solve it also, no results.

I think the emojis that aren't readable are originating from iPhones. 

I added a screen shot of the emoji error I am seeing. The first 2 in the screenshot appear fine, but the last one...WHY???

 

This is a small, but super annoying issue. If you can help me on this please do!

5 REPLIES 5
Emperor
Message 2 of 6
160,895 Views
Message 2 of 6

Re: Certain EMOJIS appearing as Box with 'X' in it.

You have to contact the app developers (line, instagram) regarding this issue, not Sony, could you upload the picture to box or dropbox and post the link as we can't see it until it's approved by a moderator.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 3 of 6
160,856 Views
Message 3 of 6

Re: Certain EMOJIS appearing as Box with 'X' in it.

Here is the link of the screenshot taken from my phone (Sony C4):

https://www.dropbox.com/s/xiilv4jes9h22gk/_20150813_111841.JPG?dl=0

 

Here is the link of the iPhone screenshot:

https://www.dropbox.com/s/xiilv4jes9h22gk/_20150813_111841.JPG?dl=0

 

The iPhone user said it's probably an indication that the emoji is in B/W because there actually was no 3rd emoji.

However, when I use Line instead of certain emojis showing up, only the box and X appear.

Sorry if it's not a Sony issue, but I thought since I've seen it on more than 1 app it might be the phone. 

Still adapting to using this phone, with my old Xperia I don't remember having this issue. 

Thank you!

Rookie
Message 4 of 6
160,854 Views
Message 4 of 6

Re: Certain EMOJIS appearing as Box with 'X' in it.

Sorry, wrong link this is the iPhone screen shot:

https://www.dropbox.com/s/tfolwlpvb20lnq5/_20150813_121001.JPG?dl=0

Emperor
Message 5 of 6
160,838 Views
Message 5 of 6

Re: Certain EMOJIS appearing as Box with 'X' in it.

@QueenG

 

Ok I see it, this appears when  your phone can't view a special symbol, characters or emoticons in your device

 

https://support.apple.com/en-us/HT203261

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 6 of 6
151,702 Views
Message 6 of 6

Re: Certain EMOJIS appearing as Box with 'X' in it.

I have this issue too. Or rather, my wife does. We have the same phone, z3 compact. The difference is I use textra and she uses stock for messaging. When I updated (textra) I got new emojis. These show like the screenshot in the first post for her. So not an issue with iPhones.

I guess Sony needs to update their firmware for it to work. Or atleast the messaging app.