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Cannot record videos

Adept
Message 1 of 16
989 Views
Message 1 of 16

Cannot record videos

please tell me what to do now? 

 

15 REPLIES 15
Moderator
Message 2 of 16
977 Views
Message 2 of 16

Re: Cannot record videos

@ybhatt05 Is there an error that you receive? Maybe you can share a screenshot?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adept
Message 3 of 16
973 Views
Message 3 of 16

Re: Cannot record videos

Screenshot_2016-11-20-20-18-27.png

Adept
Message 4 of 16
968 Views
Message 4 of 16

Re: Cannot record videos

As you can see in the screen shot, the same error message comes for rear camera. 

In short no recording from both cameras.

And no other applications activated which uses camera. 

Then what's wrong with it?? 

Moderator
Message 5 of 16
960 Views
Message 5 of 16

Re: Cannot record videos

@ybhatt05 Same happens in safe mode?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adept
Message 6 of 16
957 Views
Message 6 of 16

Re: Cannot record videos

I have tried it. The screen shot I uploaded is taken in safe mode.
Moderator
Message 7 of 16
951 Views
Message 7 of 16

Re: Cannot record videos

Have you also tried clearing data for camera app?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adept
Message 8 of 16
947 Views
Message 8 of 16

Re: Cannot record videos

Yes. But still issue persists.
Moderator
Message 9 of 16
945 Views
Message 9 of 16

Re: Cannot record videos

What is left for you to try is a software repair using Xperia Companion. This totally looks like a software issue.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Adept
Message 10 of 16
942 Views
Message 10 of 16

Re: Cannot record videos

Can I go to Sony local support centre and get software repair done?