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Can't download apps using mobile data connection

Adviser
Message 1 of 7
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Message 1 of 7

Can't download apps using mobile data connection

Facing problem to download the apps from Google Play Store using Mobile Data Connection. My phone hang in 2-3 Minutes after starting the Download. I am already repair the phone Software as the given instructions but no solution for this problem. Please Someone help me...

 

Topic edited by Rickard

6 REPLIES 6
Forum Legend
Message 2 of 7
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Message 2 of 7

Re: Xperia ion

Could you please elaborate? What happens when you try to download an application? Do you receive any type of error message?

 

You can try to clear data for Google Play Store and Google Play services which can be found at Settings > Apps > The tab "All" > Google Play Store/Google Play services > Clear data.

sony_sign_logo.png - Official Sony Xperia Support Staff


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Moderator
Message 3 of 7
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Message 3 of 7

Re: Can't download apps using mobile data connection

Is your connection good enough?What network mode are you using?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Highlighted
Adviser
Message 4 of 7
1,471 Views
Message 4 of 7

Re: Can't download apps using mobile data connection

Every time I start the download, after 2-3 minutes my phone freezes and after some time it automatically restart.
I am facing this problem in both GSM and HSPA network mode...
Moderator
Message 5 of 7
1,469 Views
Message 5 of 7

Re: Can't download apps using mobile data connection

So you said you have reinstalled your software already?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Adviser
Message 6 of 7
1,465 Views
Message 6 of 7

Re: Can't download apps using mobile data connection

Yes, as the given instructions....
Moderator
Message 7 of 7
1,460 Views
Message 7 of 7

Re: Can't download apps using mobile data connection

This is either related to your network or you should visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.