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Tips & Tricks

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Can't disable password

One time poster
Message 1 of 2
Message 1 of 2

Can't disable password

I recently broke my screen and it doesn't respond to touch. I now control my phone with a mouse, and to send it for repair I need to remove my pattern lock. The "None" option is grayed out and says: "Disabled by administrator, encryption policy, or credential storage"


I've tried clearing credentials, so perhaps it's because of me controlling with a mouse. How can I disable it?

Message 2 of 2
Message 2 of 2

Re: Can't disable password

Go to settings - security and check what apps are granted administrator permissions.

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