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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Can't access camera

Learner
Message 1 of 7
855 Views
Message 1 of 7

Can't access camera

It gives me an error message "camera unavailable " how do I solve this please
6 REPLIES 6
Genius
Message 2 of 7
848 Views
Message 2 of 7

Re: Can't access camera

Hi mum1, welcome to the community! Try clearing the data for the camera by going into Settings > Apps > All > Camera > tap Camera > tap Clear data & see if that helps. Keep us updated!

 

sony_sign_logo.png - Official Sony Xperia Support Staff


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Moderator
Message 3 of 7
838 Views
Message 3 of 7

Re: Can't access camera

If the above doesn't help,make sure to disable google now and see how it is.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 4 of 7
822 Views
Message 4 of 7

Re: Can't access camera

The clear data tip
Hasn't made a difference still get error
Message how do I disable Google now? Thanks.
Hope all have good week
Learner
Message 5 of 7
814 Views
Message 5 of 7

Re: Can't access camera

Have just used diagnostics and can test front camera as my image appears but camera shows a black screen and can't be pressed so looks like I'm returning it to exchange it as must be faulty.
Moderator
Message 6 of 7
804 Views
Message 6 of 7

Re: Can't access camera

Go to google settings app - phone search - voice, disable ok google



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 7 of 7
799 Views
Message 7 of 7

Re: Can't access camera

Hi thanks for assistance had to exchange phone and camera 👌 happy now