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Can't access Internal storage through PC Companion

Apprentice
Message 1 of 21
6,438 Views
Message 1 of 21

Can't access Internal storage through PC Companion

Dear Sony and All,

 

Please help, my internal memory/storage is full because some media were saved in this location. What I want to do now is to simply transfer these media files to my external SD as I have tons of space there. The problem is, when I use USB to connect to PC, PC Companion won't install, thus I cannot have access to my files in the internal storage using PC.

 

It would be so much easier to transfer these files through PC. 

I tried switching from MTP to MSC and, unmount and mount, nothing seems to work. 

 

I still get the same error response (problem installing of PC companion). I don't want to change my Gingerbread to any other Android versions. 

 

Looking forward to your answers. 

 

Thank you!!!

20 REPLIES 20
Emperor
Message 2 of 21
6,437 Views
Message 2 of 21

Re: Can't access Internal storage through PC Companion

When you connect your phone to your PC > computer > Xperia Go

 

Do you see that? 

 

Do you have windows 8? 8.1? 7? Vista?  USB 2.0 or 3.0?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 21
6,435 Views
Message 3 of 21

Re: Can't access Internal storage through PC Companion

Hi Uliwooly, 

 

The PC is in Windows 7

 

There's always a Sony PC Companion Connection error message , tried all the solutions recommended, still it can't read my phone. 

 

I can only access external sd files, but I need the ones in internal memory. 

 

Emperor
Message 4 of 21
6,424 Views
Message 4 of 21

Re: Can't access Internal storage through PC Companion

Uninstall PCC > install SUS > update/install JAVA > restart your PC > disable your firewall/antivirus > run SUS > check again 

 

Update Service (SUS)

 

 

http://www.java.com/en/download/index.jsp




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 5 of 21
6,417 Views
Message 5 of 21

Re: Can't access Internal storage through PC Companion

Hello, 

 

tried doing this. I'm on the SUS stage, now it wouldn't even recognize my handset as connected in the PC. 

I also lost 10gb worth of data of my external sd ;( just now because of plugging and unplugging. 

 

 

Emperor
Message 6 of 21
6,414 Views
Message 6 of 21

Re: Can't access Internal storage through PC Companion

Could you try a different PC?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 7 of 21
6,412 Views
Message 7 of 21

Re: Can't access Internal storage through PC Companion

I did, same error response

Emperor
Message 8 of 21
6,409 Views
Message 8 of 21

Re: Can't access Internal storage through PC Companion

Have you try another PC with my suggestions, and different usb cables and ports ?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 9 of 21
6,407 Views
Message 9 of 21

Re: Can't access Internal storage through PC Companion

I will have to try this at another PC at home, and look for other USb cables. 

Hope this one works. 

Thanks

Sam
Sony Xperia Support
Message 10 of 21
6,390 Views
Message 10 of 21

Re: Can't access Internal storage through PC Companion

Please also try this, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

 

Microsoft Windows Vista and 7 users


To open Device manager on your computer

Click on the Start button. 
In the Search box, type device manager, and then press enter. 

 

Microsoft Windows 8 users

 

To open Device manager on your computer

Click the Desktop Tile to open the Desktop. 
Click >> at the bottom right of the taskbar. 
Select Control Panel from the Menu. 
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.


Microsoft Windows XP and 2000 users

 

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties. 
In the System Properties window, click the Hardware tab. 
In the Hardware, tab click the Device Manager button.


To reinstall the drivers for your device

 

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window. 
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected. 
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

 

 


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