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Can't Upgrade to 5.1

Apprentice
Message 11 of 18
2,686 Views
Message 11 of 18

Re: Can't Upgrade to 5.1

Hi Johan, I tried using the PC Companion again. Still same result. PC Companion is telling me that my phone is up to date.

 

up_to_date.jpg

 

When trying to repair my phone using PC Companion I get this message.

no-update.jpg

 

When updating the firmware through wifi, the problem occurs when I click the install button.

Screenshot_2015-09-16-16-18-39[1].jpg

 

My phone restarts and proceeds with the installation. My phone then goes to this updating android screen but instead of finishing the installation it proceeds to normal boot.

Android_Update_Screen.JPG

Learner
Message 12 of 18
2,651 Views
Message 12 of 18

Re: Can't Upgrade to 5.1

I have exactly the same problem with my sony Xperia Z1 (C6903) and i try to repair my firmware with pc Companion but i've got the same message as you.

I don't see what to do.

 

SonicR

Moderator
Message 13 of 18
2,645 Views
Message 13 of 18

Re: Can't Upgrade to 5.1

@sonicronan Send the required information to Johan so he'll be able to forward it.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 14 of 18
2,639 Views
Message 14 of 18

Re: Can't Upgrade to 5.1

Thanks !

 

I send my IMEI to Johan.

 

 

Sony Xperia Support
Message 15 of 18
2,622 Views
Message 15 of 18

Re: Can't Upgrade to 5.1

I just received a reply that your phone should have access to the firmware update but the concerned team advice you to contact your Local support team to have your phone updated at a repair center.

One time poster
Message 16 of 18
2,428 Views
Message 16 of 18

Re: Can't Upgrade to 5.1

Hi

I have the same issue with my sony xperia Z1 C6903.When i try to refresh to see if i get the update 5.1.1 my phone is always up-to-date,and i have the same issue with the pc companion too.

Please help me with this problem.

P.S: I am from Romania and i bought my phone from an Orange agency.

One time poster
Message 17 of 18
1,665 Views
Message 17 of 18

Re: Can't Upgrade to 5.1

I had my phone root and i cant update. Same issue.
Learner
Message 18 of 18
1,660 Views
Message 18 of 18

Re: Can't Upgrade to 5.1

Does "rooting" device somehow harms it's ability to download updates?