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Camera not available after after updating to Lollipop 5.1.1 (14.6.A.0.368)

Learner
Message 1 of 23
2,731 Views
Message 1 of 23

Camera not available after after updating to Lollipop 5.1.1 (14.6.A.0.368)

Hello everyone,

I have a problem with my Z Ultra (C6802) after software update from Lolipop 5.0.1 to 5.1.1, especialy from camera apps.

My camera not working at all, even i try to clear data and cache (app-camera-clear data and cache), this is a major problem with Z Ultra since Kitkat 4.4.4, fixed on 5.0.1 and now this is happened again.. Any suggestion or i just throw it and change my phone? (kidding). Btw, some apps have problem and freezing after i upgrade to 5.1.1

 

Warm Regards

 

Screenshot_2015-09-20-11-50-36.png

 

Topic edited by Rickard

22 REPLIES 22
Phy
Forum Legend
Message 2 of 23
2,709 Views
Message 2 of 23

Re: C6802 Problem After Updating Lollipop 5.1.1 (14.6.A.0.368)

Try booting on to safe mode and checking if you still have that problem.

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available
Phy
Forum Legend
Message 3 of 23
2,706 Views
Message 3 of 23

Re: C6802 Problem After Updating Lollipop 5.1.1 (14.6.A.0.368)

You can also reinstall Lollipop with Sony PC Companion and see if that fixes some of the issues.
http://support.sonymobile.com/us/tools/pc-companion/

As for the apps, there maybe compatible issues with lollipop and that would be something that the app developers should address.
Learner
Message 4 of 23
2,680 Views
Message 4 of 23

Re: C6802 Problem After Updating Lollipop 5.1.1 (14.6.A.0.368)

Thank's for the respons.. =)

 

I trying to use safe mode, no problem with camera. But, after change to normal mode the camera app going fine for a moment and going to freeze again or saying "camera not available"

 

Some 3rd party apps maybe not compatible because they not make some minor update for new 5.1.1, i mean like music or (walkman?) keep freeze and say no music if i pres fast forward or rewind..

 

Anyway Thank You for any suggestion

Warm Regards

Message 5 of 23
2,620 Views
Message 5 of 23

Re: C6802 Problem After Updating Lollipop 5.1.1 (14.6.A.0.368)

Appkik cannot read task lists anymore. Though appkik no longer Updated on playstore. Killed one of my favorite apps
Message 6 of 23
2,619 Views
Message 6 of 23

Re: C6802 Problem After Updating Lollipop 5.1.1 (14.6.A.0.368)

But upgrade is ok so far, wish we still had Pico TTS on, and icons could still be smaller, and recording from internal music synth/midi apps - if possible.
Message 7 of 23
2,572 Views
Message 7 of 23

Re: C6802 Problem After Updating Lollipop 5.1.1 (14.6.A.0.368)

Happens to me to. Think it's a app issue with one of the Sony camera add ons apps. 

Highlighted
One time poster
Message 8 of 23
2,535 Views
Message 8 of 23

Re: C6802 Problem After Updating Lollipop 5.1.1 (14.6.A.0.368)

Mine is 6833. After updating LP 14.6.A.0.368 when I start a call from selected contact, the screen flickered fast.. but just a short only 1s. 

I think this is not usual.

 

Could you please give me the solution for that?

Everything just normal except for the flickering problem mention above.

 

Thanks. 

Ditto

 

Learner
Message 9 of 23
2,505 Views
Message 9 of 23

Re: C6802 Problem After Updating Lollipop 5.1.1 (14.6.A.0.368)

Try to use PC Companion? Yes

and now my phone keep saying 

 

"THE SOFTWARE UPDATE FAILED MAKE SURE THAT YOUR PHONE IS CONNECTED TO THE COMPUTER AND TRY AGAIN"

 

up with sony!

 

One time poster
Message 10 of 23
2,469 Views
Message 10 of 23

Re: C6802 Problem After Updating Lollipop 5.1.1 (14.6.A.0.368)

My phone is giving soo much problems after update, I updated it with my phone alone, not pc.. Now when I try to update it with the pc it saying error, can't update right now..... I Can't take pics.. Once I open my camera once after powering on it, it won't start back, I haveto restart it for it to work. Flashlight in the task bar thing don't work..