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Camera in use by another app

Enthusiast
Message 1 of 7
4,791 Views
Message 1 of 7

Camera in use by another app

I have found a bug, when i try to open the camera with the stock camera app or for example snapchat, i get a message " At the moment the camera is using by another aplication. please close it and try again" Of course i have no background apps open. I have to restart the phone.

6 REPLIES 6
Moderator
Message 2 of 7
4,777 Views
Message 2 of 7

Re: Camera Bug

@fetch93 You could boot in safe mode and check if you get the same for inbuilt camera app.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Enthusiast
Message 3 of 7
4,765 Views
Message 3 of 7

Re: Camera in use by another app

I had this Bug for the first time. After a restart the camera worked fine. I cant also say how i get this Bug. Switching from one camera app to another worked also fine again.
Highlighted
Rookie
Message 4 of 7
4,715 Views
Message 4 of 7

Videocamera being used by other application even after reboot

I can't use video recording. Normal camera works perfectly

I tried reboot etc
Sony Xperia Support
Message 5 of 7
4,705 Views
Message 5 of 7

Re: Videocamera being used by other application even after reboot

Hi @Totto75, I'm sorry to hear about that. Slightly frowning Face

For how long have you experienced this? Do you remember if you installed an application or updated your phone prior to the video recording started to have troubles?

First of I would recommend that you reset the camera application your phone, this will not delete any videos or photos it will only reset the data for the application.

To do that go to Settings > Apps > Camera > Storage > Clear data, are you able to use the video recording now?

If you can't, please try and reboot your phone in safe mode to make sure that a third party application isn't the cause of the video recording now working.

Let me know how it went! Slightly smiling Face


Official Sony Xperia Support Staff


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Rookie
Message 6 of 7
4,705 Views
Message 6 of 7

Re: Camera in use by another app

I got the same error for video only
Rookie
Message 7 of 7
4,671 Views
Message 7 of 7

Re: Camera in use by another app

Error is only when I use 64 gb SD card as storage. Is it too big card?