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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

C4 Dual won't send SMS

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Message 1 of 14
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Message 1 of 14

C4 Dual won't send SMS

Recently my C5 Dual has stopped allowing me to send SMS messages. I can write one but the button to send, and select which SIM I'm sending from, doesn't become active. I can't figure out if this is a settings issue I haven't been able to figure out?
13 REPLIES 13
Forum Legend
Message 2 of 14
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Message 2 of 14

Re: C4 Dual won't send SMS

can you try to boot in safe mode?


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Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
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Message 3 of 14
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Message 3 of 14

Re: C4 Dual won't send SMS

Booted in safe mode and no change...
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Emperor
Message 4 of 14
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Message 4 of 14

Re: C4 Dual won't send SMS

@Clks

 

Do you have a data plan?

 

Is your data on?

 

Do you have the correct APN settings?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Message 5 of 14
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Message 5 of 14

Re: C4 Dual won't send SMS

@uliwooly
I've always had a data plan, data working and access to make and receive calls so I'm not sure what you mean by 'the correct' APN settings?
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Emperor
Message 6 of 14
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Message 6 of 14

Re: C4 Dual won't send SMS

@Clks

 

Settings > more > internet settings > accept 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Message 7 of 14
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Message 7 of 14

Re: C4 Dual won't send SMS

@uliwooly accept isn't an option. It says to insert a SIM card even though both sims are working, with service and full signal
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Emperor
Message 8 of 14
1,105 Views
Message 8 of 14

Re: C4 Dual won't send SMS

@Clks

 

Is or was the phone locked to a different carrier network? how old are the SIM cards? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Message 9 of 14
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Message 9 of 14

Re: C4 Dual won't send SMS

@uliwooly

No. When I first got the phone I could SMS on a 12 month old Thai SIM and a 2 year old UK SIM but now I can't SMS on the UK or brand new US SIM. When I first got it it could text on the UK and Thai SIM cards which is why I assume it must be a setting that I can't work out.
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Emperor
Message 10 of 14
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Message 10 of 14

Re: C4 Dual won't send SMS

@Clks

 

Just to clarify, you are trying to use a US SIM card but you are in a different country correct? if so, make sure that you enter the phone number correctly, the same apply to other SIM cards. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)