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Tips & Tricks

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App's keep crashing and closing mid use

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One time poster
Message 1 of 3
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Message 1 of 3

App's keep crashing and closing mid use

When on games, Facebook, Twitter etc. I'll he part way through doing something and then everything stops and the whole app randomly closes for no reason, it does it every day, multiple times a day and it's so frustrating. I've tried freeing up memory and closing all other tasks being run but it seems to make no difference what so ever, I'm so close to throwing my phone at a wall, someone please explain how I could fix this. Thank you in advance Slightly smiling Face
2 REPLIES 2
Moderator
Message 2 of 3
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Message 2 of 3

Re: App's keep crashing and closing mid use

Boot your phone in safe mode,see if the same occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Sony Xperia Support
Message 3 of 3
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Message 3 of 3

Re: App's keep crashing and closing mid use

Hi carrie_nixon,

 

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

With this information, I can only suggest that you perform a software repair, as this is going to be related to a software issue. Please use the instructions below to perform this task.

 

PC Companion

 

 

To repair the phone software

1.     Install PC Companion on a Windows PC from Support 

2.     In PC Companion, under Support Zone and click Start. 

3.     Under Phone Software Update, click Start.

4.     Click repair phone.

5.     Follow the on-screen instructions. 

 

I hope this helps.


Official Sony Xperia Support Staff


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