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An microSD problem

Adviser
Message 1 of 8
1,472 Views
Message 1 of 8

An microSD problem

Hi guys,

I recently bought this card (SR16UYA) for my Xperia M2 Aqua. To my surprise, I found it does not work like normal. If I record HD or Full HD videos with SD saving, they can not be played at all or some only partially. Same with the pictures, some can be viewed, some can not. I must mention that if I choose to save in the phone's internal memory, everything is okay. Before this card, I used a 4GB microSD Nokia without any problems. I tried exFAT format and FAT32 in Windows, plus deleting directly from the phone without results. The phone has the latest update for Android 4.4.4 KitKat.

Can be compatibility problem or a card malfunction?

 

7 REPLIES 7
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Emperor
Message 2 of 8
1,468 Views
Message 2 of 8

Re: An microSD problem

@Simplyme

 

Indeed, the problem most likely is the SD card. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 3 of 8
1,466 Views
Message 3 of 8

Re: An microSD problem

So unfortunate to be Slightly frowning Face ?

Sony Xperia Support
Message 4 of 8
1,463 Views
Message 4 of 8

Re: An microSD problem

Hi Simplyme,

 

Welcome to the community,

 

I would need to agree with Uliwooly on this one, it does sound SD card related.


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Adviser
Message 5 of 8
1,457 Views
Message 5 of 8

Re: An microSD problem

My wife has the same phone, so will try the card on her phone to see if I have the same problem.

I will keep you updated guys, thanks.

Sony Xperia Support
Message 6 of 8
1,365 Views
Message 6 of 8

Re: An microSD problem

Please do, and if you have a PC with a card reader, running a test on this card using a test software like h2testw might be a good idea.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 7 of 8
1,296 Views
Message 7 of 8

Re: An microSD problem

I have the exact same problem. After taking a video or photo sometimes its stores sometimes it doesn't. But the odd thing is sometimes I can see a photo in the photo album when I try to edit it or share it says "cannot load photo"  "cannot play video"  and then it dissapears and reappears after booting the phone. I've never had this problem before and the SD card has been working okay. It started after I edited a photo the photo wouldn't store after editing and even since then its " photo won't load"...."video won't play".

One time poster
Message 8 of 8
1,262 Views
Message 8 of 8

Re: An microSD problem

Hi, guys. I have the same problem with my xperia m2. My SD card is smartbuy 32Gb, class 10. I plug the SD card to PC and run h2testw. h2testw end with no errors.

P.S. sorry for my bad english.