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After 5.1.1 Update Z2 hangs up and restarts when I answer a call

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Learner
Message 1 of 6
409 Views
Message 1 of 6

After 5.1.1 Update Z2 hangs up and restarts when I answer a call

I have a unsolved problem with 2 Z2 phones after the update to 5.1.1.
Even my Z has a similar problem after LP update.

The phones hang up and restarts when I make a call or when I want to answer.

The problem is known by Sony - it should be an Android problem with some carrier - but nothing happens to fix the problem. How should the customer be patient, when he can't use the phones?

5 REPLIES 5
Visitor
Message 2 of 6
362 Views
Message 2 of 6

Re: After 5.1.1 Update Z2 hangs up and restarts when I answer a call

I am facing the same problem after the latest update..... Phone hangs while trying to answer calls or while opening Contacts/Album...
Visitor
Message 3 of 6
339 Views
Message 3 of 6

Re: After 5.1.1 Update Z2 hangs up and restarts when I answer a call

Happened to me once.
Learner
Message 4 of 6
334 Views
Message 4 of 6

Re: After 5.1.1 Update Z2 hangs up and restarts when I answer a call

Every 2nd or 3rd call has the problem. 8 in 2 days.
Maybe you can call yourself and check if its the same in your case.
Apprentice
Message 5 of 6
318 Views
Message 5 of 6

Re: After 5.1.1 Update Z2 hangs up and restarts when I answer a call

After the update. My phone has refused to work. It Restarts after the booting and its doesn't goes upto homescreen....... I am not able to use my phone for past two days............ and due to this i am not able to work. Slightly frowning Face

Learner
Message 6 of 6
316 Views
Message 6 of 6

Re: After 5.1.1 Update Z2 hangs up and restarts when I answer a call

Seems to be an other issue.

@Brentcerdena and VishalSaini
Which carrier do you use?