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Accidental restart

Learner
Message 1 of 5
1,297 Views
Message 1 of 5

Accidental restart

During to date, 27 days using Xperia Z C6602 I got temperature problem. It became hot when mobile data is on and keep restarting when playing games. I have to shut mobile data off when playing games to keep Xperia Z cool. When it hot I could not make any phone calls. I'm very disappointed. This problem never happened on my previous HTC and Samsung.

 

NOTE:

Country: Indonesia

Operator: Telkomsel

Product: Xperia Z

Android version: 4.2.2

Build number: 10.3.1.A.2.67

4 REPLIES 4
Highlighted
Sam
Sony Xperia Support
Message 2 of 5
1,294 Views
Message 2 of 5

Re: Accidental restart

Have you tried running a firmware repair since having this problem?

 

 


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sony_sign_logo.png - Official Sony Xperia Support Staff


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Learner
Message 3 of 5
1,288 Views
Message 3 of 5

Re: Accidental restart

I did to run firmware repair thru Sony PC companion 2.1 about a week ago.

Sam
Sony Xperia Support
Message 4 of 5
1,276 Views
Message 4 of 5

Re: Accidental restart

In this circumstacne I can really only advise you to return the handset so that it may be assessed by an authorised repair agent sorry.

 

 


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If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

Learner
Message 5 of 5
1,252 Views
Message 5 of 5

Re: Accidental restart

I do not think that I have to go Sony repair shop because I found Xperia Z has hidden "Overheat control". Am I right?

 

See fifth line below:

 

Screenshot_2013-12-07-17-34-30.jpg