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Accidental COVER!

Enthusiast
Message 9 of 11
1,208 Views
Message 9 of 11

Accidental COVER!

My Xperia SP's screen broke just above the illumination bar.

My phone was billed in the month of June/July. I went through the new accidental cover's terms & conditions which say that the device should be billed on or after September 15, 2013.

please tell me is there any option to avail this accidental cover by paying some amount and if not what about the Xperia SPs which were purchased before September 15?

Come on Sony we are also using the same device, why this date issue please xplain!! 

10 REPLIES 10
Highlighted
Enthusiast
Message 1 of 11
3,049 Views
Message 1 of 11

HELP ME PLEASE!! My SP's SCREEN BROKE!

Can anybody please tell me the cost for the screen replacement of Xperia SP.

Iv called up many SONY numbers but they all are non-responsive..

please tell me the cost and also tell if any money will be cleared under Sony warrenty??

my pup ate my phone and cracked the screen. the phone is still functional with touch responsive to almost all the areas on the screen. iv got cracks just above the illumination bar.

 

Forum Legend
Message 2 of 11
3,032 Views
Message 2 of 11

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

Hi, best way to get an accurate repair cost is to send it to nearest service centre for evaluation.

Try contacting Sony during office hour.

Enthusiast
Message 3 of 11
2,998 Views
Message 3 of 11

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

Thanx a lot. Actually I just wanted to have a rough estimate of the cost, if it comes out to be very expensive I would think to get a new device instead of getting it repaired. Also if any of you Sony guys can tell me whether any costing will be covered under warranty in this case? I wont have to take the pains to go or call the Customer care
Commissioner
Message 4 of 11
2,985 Views
Message 4 of 11

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

Forum Legend
Message 5 of 11
2,976 Views
Message 5 of 11

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

I doubt that unfortunate incident is covered under warranty (my view) ....

Enthusiast
Message 6 of 11
2,961 Views
Message 6 of 11

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

Thanx a lot dm84 for the link. I might have to consider the link you sent if the repairs are too costly here @ service center.
gwhispererz thanx, I also think the same as Sony handsets do not come under any accidental cover, which is provided by Dell...do let me know if there is any with Sony also.
Appreciate your replies but I don't understand why Sony officials never help out in such technical issues?? :/
Forum Legend
Message 7 of 11
2,957 Views
Message 7 of 11

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

You are welcome. :smileysmileywink:

Come back again if you need any sort of assistance, glad to help.

Here's the contact if you need it, http://www.sonymobile.com/global-en/support/contact-us/

Commissioner
Message 8 of 11
2,951 Views
Message 8 of 11

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

It's cool ansh_2013 a pleasure.
One time poster
Message 10 of 11
577 Views
Message 10 of 11

Re: HELP ME PLEASE!! My SP's SCREEN BROKE!

Hi,

 

I am a long time user of Sony mobile. 

 

I have purchased One Xperia SP phone On 10ThMarch,2014 .That time Sony had an offer of Accidental Warranty for 6 Months from the date of purchase on that phone

 

My Phone display screen got broken on the Lower side yesterday but all the other things are working properly .

 

It is not yet 6 months and i must get the replacement of the screen free of cost as per the Accidental damage cover. .

 

Please Help me znd let me know.

 

Thanks 

 

Debkalpa Sen Sarma