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Please read this if you considering unlocking the boot loader or rooting your phone.

Important information

Please note that you may void the warranty of your phone and/or any warranty from your operator if you unlock the boot loader. You should only unlock the boot loader of your phone if you are an advanced user with good knowledge of the technology and risks involved.

For more information go here http://unlockbootloader.sonymobile.com/

Please also note

The Sony Xperia support team will not be able provide any support, related to unlocking the boot loader or rooting your phone.

We also recommend you to read the below blogposts.

http://developer.sonymobile.com/wp/2011/03/29/unlocking-the-boot-loader-in-the-new-xperia%e2%84%a2-smartphones/

http://developer.sonymobile.com/wp/2011/04/14/option-to-unlock-the-boot-loader-now-available-for-advanced-developers/

http://developer.sonymobile.com/wp/2011/09/28/sony-ericsson-supports-independent-developers/

Best regards
Sony Xperia support team

Unable to add fingerprint

Message 1 of 8
1,224 Views
Message 1 of 8

Unable to add fingerprint

Hi Xperia-ers,

 

I've researched this topic a bunch, gone through a bunch of Reddit, XDA, and read all the related posts here as well.

 

My Xperia Z5 Compact (E5823) had a very hit-or-miss fingerprint sensor, especially after upgrading to 6.0. So I did what others suggested and used FlashTool to flash the upgrade for a clean install. I used the right FTF.

 

Now however, I am unable to add fingerprints. When I touch the sensor to add a fingerprint, it never vibrates and the circle never progresses. When I go into Service Tests > Fingerprint Sensor, it says Fingerprint Sensor is OK, so the hardware is alright.

 

I was wondering if anyone has a fix for this. Thank you.

7 REPLIES 7
Emperor
Message 2 of 8
1,220 Views
Message 2 of 8

Re: Unable to add fingerprint

@sixfingeredamish

 

Odd, what if you test it in >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Forum Legend
Message 3 of 8
1,219 Views
Message 3 of 8

Re: Unable to add fingerprint

try to reflash the firmware again.

 


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Message 4 of 8
1,216 Views
Message 4 of 8

Re: Unable to add fingerprint

Hi, thanks for the suggestion. I've tried adding it in Safe Mode, as well as reflashing multiple different FTFs from different regions and both doesn't work Slightly frowning Face

Forum Legend
Message 5 of 8
1,209 Views
Message 5 of 8

Re: Unable to add fingerprint

did you make a backup of your original firmware? the one that came with the phone? try to flash that

 

I did have a problem with my finger reader previously, but I learned that if you register a certain part of the fingerprint it would work 9 out 10 tries. its just the matter of the prints on the fingers that the reader on the device is having problem with.,


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Message 6 of 8
1,207 Views
Message 6 of 8

Re: Unable to add fingerprint

nolramlb, sadly I never made a backup of the original firmware Slightly frowning Face

 

Forum Legend
Message 7 of 8
1,201 Views
Message 7 of 8

Re: Unable to add fingerprint

try ftf found here https://xpericheck.com/

 

and try to post at XDA fourm where more people knowledgeable about flashing would be able to help you


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
Highlighted
Message 8 of 8
1,187 Views
Message 8 of 8

Re: Unable to add fingerprint

Hi nolramlb,

 

I've tried the FTF there and asked around at XDA. I believe the issue I am having has nothing to do with flashing, because I've never unlocked my bootloader or rooted and my DRM keys are still intact. Also, I am on the right software for my phone. Thank you though Slightly smiling Face