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2016-12-18 07:24 PM
i have xperia Z1 C6903, as i upgraded from kitkat 4.4.4. to loilipop , it started malfunctioning. the battery drains out very quciky, i can barely use my phone for 1 minute, and battery goes down from 90% to 0% suddenly within 1 minute of use and phone shutdwons.
but if i use my phone while keeping it on charge, the phone do not shutdown but the battery % keep decreasing .
i have tried phone repair 2 times, while using sony companion software but the problem still persists.
i have tried factory reset too, but it didnt work.
and 1 last thing, i have checked the battery status, it says battery health is good.
please tell me ? what should i do now ???
2016-12-19 02:17 AM
Welcome to the community. I am sorry to hear about this.
At this stage, I would recommend you have your battery assessed by your Local support team.
2016-12-20 12:15 AM