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2017-09-29 09:21 AM - edited 2017-09-29 09:22 AM
hello i m using xperia T3.
yesterday my phone stop showing album icon ... it is showing a blue icon in the place of album with title sony.com/ album when i try to chace report it sending a feedback to sony ... what should i do ....
2017-09-29 09:29 AM
Hi @StJannifer, I'm sorry to hear about this.
Are you still able to open the Album app or will nothing happen if you tap on this icon? Also, is Album available in the list of apps if you go to Settings > Apps or does it appear to be missing the icon here as well?
Let me know!
2017-10-03 07:14 PM
I have the same problem on my Xperia T3. A few days ago my phone updated the Album application and that application hasn't worked since then. I restarted the phone several times but to no avail. A blue icon named "com.sonyericsson.album.MainA" appears instead of the usual orange icon named "Album". The whole phone and the application in question worked just fine before this last update.
2017-10-04 04:39 PM
Hi @INA11, I'm sorry that you are also experiencing this.
If you open Google Play Store and search for "Album", are you able to open the app from here and can you choose to uninstall updates for the app?
2017-10-05 01:07 PM
Christofer, thank you for your reply. Actually, the phone auto-updated the app again last night and I turned it off and on again, and the app seems to be working fine now. Thanks a lot for your help anyway.
2017-10-05 02:34 PM
2017-10-07 07:03 AM
yes... its still not working ...
and in app setting only a blue icon like blue board is showing...with name sonu.com/album..
2017-10-08 10:29 PM
Dear Cristofer, I am experiencing the same problem again. In the last two days my phone auto-updated the Album app several times (three times only tonight) and the app keeps failing again. I turned the phone off and on again every time after the updates but the app still isn't working. What is going on?