account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Can't link Sony 3d Creator app with Google account!

Inhabitant
Message 11 of 30
1,843 Views
Message 11 of 30

Re: Can't link Sony 3d Creator app with Google account!

Yeah done that..and keep doing it after every failed attempt.
My Sony account is connected through google, Xperia account, album app, Xperia lounge, Healthmate (Nokia) app and a bunch more with no issues. 
I will try to log on to lifelog to see..

 

Yeah I logged on without issue, it even welcomed me as an older user! Grinning Face 

Pioneer
Message 12 of 30
1,838 Views
Message 12 of 30

Re: Can't link Sony 3d Creator app with Google account!

@DiTzev;

 

I was going to say for you to try in safe mode but I supose you tried it after factory reset without installing third party apps.

Inhabitant
Message 13 of 30
1,831 Views
Message 13 of 30

Re: Can't link Sony 3d Creator app with Google account!

I did it in safe mode, but I have just a couple apps (google apps keep, inbox) installed besides factory apps

 

No luck... 

Pioneer
Message 14 of 30
1,826 Views
Message 14 of 30

Re: Can't link Sony 3d Creator app with Google account!

@DiTzev;

 

Can't imagine what can be the problem you seem to have done everything except a software repair with Xperia Companion (don't know if that will solve the problem but you can have some corrupt file in the app that is not replaced when you make a factory reset). Do you have also enough free memory in your Google account (don't know however if that can be a problem). 

Inhabitant
Message 15 of 30
1,823 Views
Message 15 of 30

Re: Can't link Sony 3d Creator app with Google account!

Hmmmm, but have it on both phones? 

Xz2 is just a week old for me and already factory reset it once...

The reason to reset it was Sony support up shows errors from Google Play Services every time I try to connect 3d app to Google.

 

How long have you got the 3D app connected to Google ?

I am thinking if something going on with the new privacy changes... 

All my other apps are connected long time ago! 

Screenshot_20180517-213921.png

 

Just tried with another Google account and I get same error!... 

 

Pioneer
Message 16 of 30
1,818 Views
Message 16 of 30

Re: Can't link Sony 3d Creator app with Google account!

@DiTzev;

 

Last time I logged in was after the update with the 3D Selfie.

Your case is really odd, can't imagine what can be the problem.

Could it be a problem with the Google Play Services app? Have you tried clearing that app cache? 

Inhabitant
Message 17 of 30
1,812 Views
Message 17 of 30

Re: Can't link Sony 3d Creator app with Google account!

Was it the first time ever you logged in?

 

I managed to uninstall both Google Play and Services by going on in settings clicking on the app details and deactivated through Google. Then activated.. Updated. Then removed account and connect it again.. No success then did factory reset! 

Pioneer
Message 18 of 30
1,811 Views
Message 18 of 30

Re: Can't link Sony 3d Creator app with Google account!

@DiTzev;

 

Can't remember exactly, but if it was not the first time was the second.

Inhabitant
Message 19 of 30
1,807 Views
Message 19 of 30

Re: Can't link Sony 3d Creator app with Google account!

I don't know..  I troubleshooted as much as I could!.. 

Sony support asked me to take both devices too Sony service....

 

Message 20 of 30
1,580 Views
Message 20 of 30

Re: Can't link Sony 3d Creator app with Google account!

I´m facing the same problem! Any solution? 

 

_______________
Diogo Simões

This is a user-based global forum. So please, write in english! By doing so, it can be well received and monitored.
If the problem is solved, mark it as a solution so others can know Grinning Face