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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Can't link Sony 3d Creator app with Google account!

Inhabitant
Message 11 of 29
1,582 Views
Message 11 of 29

Re: Can't link Sony 3d Creator app with Google account!

Yeah done that..and keep doing it after every failed attempt.
My Sony account is connected through google, Xperia account, album app, Xperia lounge, Healthmate (Nokia) app and a bunch more with no issues. 
I will try to log on to lifelog to see..

 

Yeah I logged on without issue, it even welcomed me as an older user! Grinning Face 

Pioneer
Message 12 of 29
1,577 Views
Message 12 of 29

Re: Can't link Sony 3d Creator app with Google account!

@DiTzev;

 

I was going to say for you to try in safe mode but I supose you tried it after factory reset without installing third party apps.

Inhabitant
Message 13 of 29
1,570 Views
Message 13 of 29

Re: Can't link Sony 3d Creator app with Google account!

I did it in safe mode, but I have just a couple apps (google apps keep, inbox) installed besides factory apps

 

No luck... 

Pioneer
Message 14 of 29
1,565 Views
Message 14 of 29

Re: Can't link Sony 3d Creator app with Google account!

@DiTzev;

 

Can't imagine what can be the problem you seem to have done everything except a software repair with Xperia Companion (don't know if that will solve the problem but you can have some corrupt file in the app that is not replaced when you make a factory reset). Do you have also enough free memory in your Google account (don't know however if that can be a problem). 

Inhabitant
Message 15 of 29
1,562 Views
Message 15 of 29

Re: Can't link Sony 3d Creator app with Google account!

Hmmmm, but have it on both phones? 

Xz2 is just a week old for me and already factory reset it once...

The reason to reset it was Sony support up shows errors from Google Play Services every time I try to connect 3d app to Google.

 

How long have you got the 3D app connected to Google ?

I am thinking if something going on with the new privacy changes... 

All my other apps are connected long time ago! 

Screenshot_20180517-213921.png

 

Just tried with another Google account and I get same error!... 

 

Pioneer
Message 16 of 29
1,557 Views
Message 16 of 29

Re: Can't link Sony 3d Creator app with Google account!

@DiTzev;

 

Last time I logged in was after the update with the 3D Selfie.

Your case is really odd, can't imagine what can be the problem.

Could it be a problem with the Google Play Services app? Have you tried clearing that app cache? 

Inhabitant
Message 17 of 29
1,551 Views
Message 17 of 29

Re: Can't link Sony 3d Creator app with Google account!

Was it the first time ever you logged in?

 

I managed to uninstall both Google Play and Services by going on in settings clicking on the app details and deactivated through Google. Then activated.. Updated. Then removed account and connect it again.. No success then did factory reset! 

Pioneer
Message 18 of 29
1,550 Views
Message 18 of 29

Re: Can't link Sony 3d Creator app with Google account!

@DiTzev;

 

Can't remember exactly, but if it was not the first time was the second.

Inhabitant
Message 19 of 29
1,546 Views
Message 19 of 29

Re: Can't link Sony 3d Creator app with Google account!

I don't know..  I troubleshooted as much as I could!.. 

Sony support asked me to take both devices too Sony service....

 

Message 20 of 29
1,319 Views
Message 20 of 29

Re: Can't link Sony 3d Creator app with Google account!

I´m facing the same problem! Any solution? 

 

_______________
Diogo Simões

This is a user-based global forum. So please, write in english! By doing so, it can be well received and monitored.
If the problem is solved, mark it as a solution so others can know Grinning Face