Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

Showing results for 
Search instead for 
Do you mean 

What do you think about our community?

Take a moment and share your thoughts around this community by doing this short survey.

One time poster
Posts: 5
Registered: ‎2012-10-25

wifi connection 'authentication problem'

Hello, I have wifi connection problem with my Sony Xperia Sola.

When I connected to the internet, it shows me 'authentication problem'

But my laptop can access with the same internet connection.

I can connected to the public open network, but can't with my own house connection.

I would like to ask what's the problem? Do I need to reset anything or what?

Hope to get your reply as soon as possible. Thanks! :smileyhappy:

Sony Xperia Support
Posts: 7,093
Registered: ‎2011-04-11

Re: wifi connection 'authentication problem'

You should only get this issue if the password to connect to the router has been input incorrectly.

What are your thoughts about this forum? Let us know by doing this short survey.

One time poster
Posts: 1
Registered: ‎2012-11-17

Re: wifi connection 'authentication problem'

I have the same problem. It is not an incorrect password issue - any other suggestions?

Posts: 336
Registered: ‎2012-09-28

Re: wifi connection 'authentication problem'

Delete that saved Wi-Fi profile, MrWai... :smileywink:

...and then restart both router and phone, key-in back the password and the problem offs like farts...

I done this in the past 4 weeks when I came down to such problems with my "new" Wi-Fi...

Possibility caused by the WPA2 level passwords, change it to WEP and see...

*and mark answers Correct or Helpful!



One time poster
Posts: 1
Registered: ‎2013-05-11

Re: wifi connection 'authentication problem'

I went to Settings, checked for WIFI and ticked it OFF and then after a few minutes, put it back on again. I had changed my Google password. So I reset that as well.

This solved the authentication problem.

One time poster
Posts: 1
Registered: ‎2013-12-03

Re: wifi connection 'authentication problem'

i am looking for a best solution to this problem...after reading your advice...i consider it as a nonsense advice...because i get nothing..

Posts: 3
Registered: ‎2014-03-09

Re: wifi connection 'authentication problem'

I simply wrote wrong password 100times... When I got it right it worked :smileyhappy: