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One time poster
Rock33
Posts: 26
Registered: ‎2012-02-12

Uplink Audio choppy on Xperia Ray

I switched from a SEMC C510a to an Xperia Ray a few weeks ago.

Since making the switch, I am getting numerous complaints:

- Uplink Audio is choppy

- Uplink audio cuts out and doesn't reconnect (downlink audio still working)

To elminate link quality from the equation, this happens in my home office when I am within 20 feet of my ATT microcell.

This happens with and without bluetooth hands free. 

Any thoughts?  I run my business from this phone and it is not good for business!

Thanks in advance.

Community Manager
Johan
Posts: 8,115
Registered: ‎2010-11-12

Re: Uplink Audio choppy on Xperia Ray

Could you elaborate what you mean by uplink audio? Do you transmit sound via a Internet connection to some service?

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One time poster
Rock33
Posts: 26
Registered: ‎2012-02-12

Re: Uplink Audio choppy on Xperia Ray

Uplink audio means the audio from my phone uplinked from my phone & heard in the ear (or in this case, not heard) in the ear of the listener on the other end.

Nothing weird. No Internet connection.  Just an industry term used by SEMC since the 90's for the audio transmitted from the phone.

Community Manager
Johan
Posts: 8,115
Registered: ‎2010-11-12

Re: Uplink Audio choppy on Xperia Ray

Ok. Well have you tried updating the phone software? You can use PC Companion to update or repair the phone software if you already have the latest one.

www.sonyericsson.com/pccompanion

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One time poster
Rock33
Posts: 26
Registered: ‎2012-02-12

Re: Uplink Audio choppy on Xperia Ray

SW is up to date.  That is the first thing I did when I got the phone.

One time poster
Rock33
Posts: 26
Registered: ‎2012-02-12

Re: Uplink Audio choppy on Xperia Ray

Any thoughts on what is causing this issue?

Community Manager
Johan
Posts: 8,115
Registered: ‎2010-11-12

Re: Uplink Audio choppy on Xperia Ray

Did you try the software repair?

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One time poster
Rock33
Posts: 26
Registered: ‎2012-02-12

Re: Uplink Audio choppy on Xperia Ray

What SW repair?

Community Manager
Johan
Posts: 8,115
Registered: ‎2010-11-12

Re: Uplink Audio choppy on Xperia Ray

As I wrote above, you can use PC Companion to repair the phone software.

In PC Companion go to Support Zone > Software Update > Repair phone

Do this while phone is unplugged via USB.

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One time poster
Rock33
Posts: 26
Registered: ‎2012-02-12

Re: Uplink Audio choppy on Xperia Ray

Not sure if you read my response above, but that was the very first thing I did.